Software Support Consultant (Cleared Position)
About The Position
Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done. Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Customer Support Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.
Requirements
- Ability to work 8am to 4pm ET
- Minimum 3 years of experience in a Government-facing functional, customer service, or help desk role
- Experience in generating and analyzing reports desired
- Experience in configuration management desired
- Experience with developing and/or reviewing functional system documentation, to include requirements, design, and training documents desired
- Experience using Microsoft Office Suite desktop applications, specifically MS Word and MS Excel
- Exceptional written and verbal communications skills
- Self-starter, quick learner, and team player
- Clearance: TS/SCI with Full Scope Polygraph required
Responsibilities
- Analyzing, troubleshooting and resolving issues
- Triaging and remediating tickets
- Communicating with technical and functional teams to remediate issues
- Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions
- Supporting configuration management process
- Providing functional support for deployment activities
- Developing test scripts and conducting front end testing
Benefits
- Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
