Software Implementation Specialist

Toyota Industries Corporation•Indianapolis, IN

About The Position

The Software Implementation Specialist is responsible for testing, commissioning and supporting our software solution. This is done through writing detailed test plans, performing pre-site software integration testing, commissioning and supporting the software solution at customer sites. The ideal candidate enjoys trouble-shooting software and hardware issues, customer interaction and traveling. They can observe an issue, fully document the issue, clearly report the issue to a developer, and communicate the issue to the customer. Software Implementation Specialist must possess strong organizational skills and the ability to work well under pressure. This is a full time entry-level project management role. We understand that this is an entry level position so we will train new employees on some of the technical side.

Requirements

Excellent troubleshooting abilities and analytical skills on both software and hardware.
Ability to learn technical systems including networks and databases quickly.
Strong demonstrated sense of customer service.
Must be eligible to work in the USA long term without sponsorship.

Nice To Haves

Preferred degrees: CIS, MIS, IT or other technical related major.
SQL knowledge is a plus.
Experience with enterprise software systems, IT or process automation a plus.

Responsibilities

Write test plans and test scripts based on the system specifications
Perform pre-site software quality assurance testing aligned to software development activities
Installing, starting-up and troubleshooting automation software and equipment including: Installing servers, setting up work stations, some networking
Lead the execution of the site software validation test plan
Diagnose the software database structures for customer implementations and query databases to troubleshooting testing scenarios
Capture, summarize and communicate test results and progress with team members and our customer
Onsite project coordination with Project Managers, Sales Consultants and Customers
Participate in system acceptance testing, provide customer startup support and train end users with application workflows
Read and interpret application logs, identify system issues, propose solutions
Utilize remote desktop connection/virtual machines (VM)
Provide input into installation subcontractor selection. Occasionally for smaller projects the Site Supervisor may hire local personnel and perform the installation "in-house"