Software Engineering Senior Advisors- Hybrid

Cigna Group • Denver, CO

2d • Hybrid

About The Position

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna -Evernorth Services Inc. Responsibilities- Acts as subject matter expert for production best practices, technical and operating standards (e.g. Run time improvements, Data Quality improvements) and workflow processes. Partner in the Post Implementation and Warranty project phases, also participate in deferred defects discussions. Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds. Works with strategic partner & IT areas to deliver high availability systems for business customers and clients. Respond 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts. Participate in Application Problem Management including resolution, communication, reporting and ticket routing. Hybrid work schedule.

Requirements

• Requires a Bachelor's Degree in Computers or Engineering or a related field and 5 years of IT experience (or Master’s degree in Computers or Engineering or a related field and 3 years of IT experience).
• Must have experience with: DataStage; Informatica; Oracle; Unix; Production support; Maintaining application data accurately; Fixing production abends; Resolving data quality issues; Control-M; SAS; VSS; Monitoring and maintaining Production system; Data validation; Enterprise Batch Scheduling tool; Root cause analysis; Ticket triage and analysis; Application problem management; Ensuring that production support SLA metrics are met; ESP; and, HPSM.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Acts as subject matter expert for production best practices, technical and operating standards (e.g. Run time improvements, Data Quality improvements) and workflow processes.
• Partner in the Post Implementation and Warranty project phases, also participate in deferred defects discussions.
• Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds.
• Works with strategic partner & IT areas to deliver high availability systems for business customers and clients.
• Respond 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts.
• Participate in Application Problem Management including resolution, communication, reporting and ticket routing.

Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees