Software Engineering Senior Advisors- Hybrid

The Cigna Group

1d • Hybrid

About The Position

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc.

Requirements

• Requires a Bachelor's Degree in Computers or Engineering or a related field and 5 years of IT experience (or Master’s degree in Computers or Engineering or a related field and 3 years of IT experience).
• Must have experience with: DataStage; Informatica; Oracle; Unix; Production support; Maintaining application data accurately; Fixing production abends; Resolving data quality issues; Control-M; SAS; VSS; Monitoring and maintaining Production system; Data validation; Enterprise Batch Scheduling tool; Root cause analysis; Ticket triage and analysis; Application problem management; Ensuring that production support SLA metrics are met; ESP; and, HPSM.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Acts as subject matter expert for production best practices, technical and operating standards (e.g. Run time improvements, Data Quality improvements) and workflow processes.
• Partner in the Post Implementation and Warranty project phases, also participate in deferred defects discussions.
• Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds.
• Works with strategic partner & IT areas to deliver high availability systems for business customers and clients.
• Respond 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts.
• Participate in Application Problem Management including resolution, communication, reporting and ticket routing.

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.
• Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.
• For more details on our employee benefits programs, click here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level