Software Engineering Manager II, Payment Solutions- Servicing

Credit Acceptance Corporation•Los Angeles, CA

4d•Remote

About The Position

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally. Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture! Outcomes and Activities: This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member. Leads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven. Participates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally. Leads and mentors cross functional team members on building world class products that deliver customer delight and business value Designs solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams. Supports delivery teams to ensure process and technology standards are consistently followed to enable consistent delivery of value. Develops and tracks delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed. Builds effective teams by ensuring you have the right people and setting clear expectations Monitors and evaluates team performance and continuously coach and mentor team members Sets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes. Is an active participant in on-call escalation and incident management Competencies: The following items detail how you will be successful in this role. Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer's shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience. Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions. One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively. Owner's Mindset: Owner's Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements

Bachelor's Degree or equivalent experience.
Minimum of 5 years' experience leading engineering teams.
Proven experience in technical leadership, capable of providing mentorship, cross-functional project execution, setting and executing on technical vision and strategy
Extensive experience implementing Agile and DevOps practices including but not limited to test driven, incremental releases, continuous integration, and deployment pipeline automation.
Experience in microservices design strategies and implementation including migration planning, service granularity, interservice communication, traceability, orchestration, and failure isolation
Experience with Cloud migrations and working in a mixed on-prem / cloud environment (container orchestration, security, serverless)

Nice To Haves

Experience with loan servicing applications or systems.
4 years' experience of leading initiatives in a Java ecosystem
Track record of identifying opportunities to improve outcomes via new tools and approaches, evaluating and measuring candidate solutions, and successfully advocating for their adoption
Experience applying appropriate levels of transactional and race condition-resilient approaches, including database locking, distributed transactions (XA), SAGA pattern
Ability to describe and design decoupled system transaction models that are resilient to upstream and downstream outages with appropriate recovery models
Experience implementing and operationalizing rules engines

Responsibilities

Leads and mentors team members on essential agile and product mindset tenets including early learning, self-organized teams, cross functionality, customer obsession, outcome focused, incremental delivery and test driven.
Participates in work planning processes to ensure the most important work is aligned to the appropriate team, that work is broken down enough that outcomes can be delivered incrementally.
Leads and mentors cross functional team members on building world class products that deliver customer delight and business value
Designs solutions to meet requirements for initiatives involving multiple team applications as well as applications owned by other teams.
Supports delivery teams to ensure process and technology standards are consistently followed to enable consistent delivery of value.
Develops and tracks delivery metrics while monitoring technical health of the product, informs progress toward delivery goals, and provides support appropriately when needed.
Builds effective teams by ensuring you have the right people and setting clear expectations
Monitors and evaluates team performance and continuously coach and mentor team members
Sets up your team for operational success by having a sound understanding on the system ecosystem, architecture, technologies and system domains and how these are used to achieve business outcomes.
Is an active participant in on-call escalation and incident management

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work
Flexible work options including work from home, on site and hybrid positions
Company provided technology packages for all Team Members
An atmosphere that is collaborative, challenging, and filled with forward thinking Team Members
Extensive growth opportunities as demonstrated by our track record of promoting internally
Ongoing business training and career development opportunities
Competitive market-based salary with bonus compensation, quarterly profit sharing and annual merit bonuses
Generous PTO and holidays that include 28.5 total days during first full year of employment

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