Payment Solutions Analyst

Central States Funds/TeamCare • Chicago, IL

1d • $35 - $36 • Hybrid

About The Position

The Payment Solutions Analyst is responsible for accurately processing self-payments for COBRA and Retiree Health coverage to ensure timely and continuous member eligibility. This role manages incoming payments, applies and reconciles transactions within our internal billing and eligibility system (V3locity), monitors rate changes, and resolves discrepancies related to billing and coverage. The successful candidate will work closely with internal teams and communicate directly with members to provide clear guidance, ensure compliance with COBRA regulations, and maintain the integrity of health and welfare eligibility records.

Requirements

• Understanding of COBRA guidelines
• Ability to reconcile complex billing issues
• Strong analytical, time management, and organizational skills
• Clear and concise verbal and written communication skills
• Must be self-motivated and dependable
• Beginner knowledge of Excel

Nice To Haves

• Prior experience administrating COBRA benefits, including processing payments (preferred, not required)
• Bachelor's degree (preferred, not required)

Responsibilities

• Processing COBRA payments & Retiree Health payments
• Receiving incoming self-payment documentation with daily bank deposits from our trusted banking partner, BNY
• Analyzing and applying self-payments in V3locity to ensure members’ eligibility for health and welfare coverage
• Generating workflows in an internal system to capture incoming documentation
• Corresponding with members to inform them of pertinent information
• Reviewing weekly reports for any discrepancies in self-payments applied
• Preparing refunds to members due to overpayment when appropriate
• Determining eligibility for COBRA in response to correspondence, phone inquiries, and reports
• Monitoring rate changes and determining the proper rates for COBRA and Retiree Health payments
• Extensive contact with other internal areas as well as with members.

Benefits

• 100% company-paid family insurance benefits including health, dental, RX & vision (comprehensive coverage with low deductibles)
• 100% company-funded pension plan (at no cost to the employee)
• Health care and dependent care Flexible Spending Accounts (FSAs)
• 401(k) retirement plan with company match
• Paid vacation and PTO days
• Flexible start times & hybrid work-from-home schedule
• Lunch stipend for onsite café
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level