Software Engineering Manager 3 (QA Payments Engineering)

U.S. Bank National Association • Sandy Springs, GA

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. As a QA Engineering Leader within Payments Engineering, you will own the end‑to‑end quality strategy for systems that support card processing, ACH, real‑time payments, and other regulated transaction flows. You will guide teams toward automation‑first, observability‑driven, and AI‑assisted testing, ensuring quality scales with platform growth and regulatory expectations. You will mentor QA engineers and SDETs, influence engineering design decisions, and ensure quality outcomes align with U.S. Bank standards, regulatory requirements, and customer experience expectations.

Requirements

• Bachelor's degree, or equivalent work experience
• Six to eight years of relevant technical experience
• Five or more years of leading a software engineering team

Nice To Haves

• Experience in QA, SDET, or Quality Engineering, including technical leadership in fintech or regulated environments
• Proven experience defining automation strategy, test architecture, and quality standards for high‑scale financial platforms
• Strong hands‑on expertise with Java‑based test frameworks and modern automation tools (Playwright, Cypress, Cucumber, JUnit)
• Deep understanding of microservices, APIs, and cloud‑native architectures supporting transaction‑intensive systems
• Experience with AWS and designing quality solutions for distributed, highly available financial systems
• Strong knowledge of CI/CD, Agile, and DevOps practices within compliance‑driven environments
• Experience with performance, resilience, and observability tooling (k6, JMeter, OpenTelemetry, Datadog, Grafana) to support SLAs and SLOs
• Familiarity with payments or financial domains (e.g., card networks, ACH, real‑time payments, ISO 8583) and security/regulatory testing fundamentals

Responsibilities

• Lead quality strategy in an AI‑first SDLC, leveraging agents for test generation, defect triage, regression detection, and quality insights
• Define standards, guardrails, and evaluation criteria for AI‑assisted testing to ensure determinism, compliance, and auditability
• Own and evolve end‑to‑end test automation architecture across API, integration, contract, and E2E layers for payment platforms
• Ensure test coverage is risk‑based, high‑signal, and aligned to transaction criticality, SLAs, and customer impact
• Drive performance, load, resilience, and chaos testing for high‑throughput, low‑latency payment and transaction flows
• Embed observability‑driven quality practices, using logs, metrics, and traces to improve root cause analysis and prevent quality drift
• Lead cloud‑native and infrastructure testing across Kubernetes, containers, serverless, and infrastructure‑as‑code deployments
• Integrate security‑by‑design and regulatory compliance into all quality workflows, producing audit‑ready evidence for releases
• Own CI/CD quality gates, combining automation results, AI insights, performance metrics, and observability signals for release decisions
• Mentor and lead teams, influencing engineering and product decisions through a quality, resilience, and compliance lens

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees