Software Engineer-Fieldglass

American Express•Phoenix, AZ

1d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? You will support the configuration, administration, integration, and adoption of the Fieldglass solution to manage contingent workforce, services procurement, vendor management, and/or statement-of-work processes. You will work closely with operations, procurement, HR, IT and vendor/supplier partners to ensure that the system is optimized, maintained, and delivers value. Designs, develops, tests, and debugs software applications and systems Supports and monitors software across test, integration, and production environments Adheres to security and regulatory best practices to ensure software compliance Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Requirements

Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL and relational databases
Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
Certification in SAP Fieldglass (or equivalent credential) demonstrating formal training and knowledge of the platform
Proven experience (typically 2+ years) working in an SAP Fieldglass environment (configuration/administering)
Strong understanding of contingent workforce management (CW, MSP, VMS) or services procurement (SOW, Statement of Work)
Ability to configure master data objects, job postings, qualification requirements, and to set up workflows within Fieldglass.
Familiarity with integrations (e.g., REST APIs, batch loads, ERP/HRIS systems) and data-flows between Fieldglass and other enterprise systems
Strong analytical skills\: ability to build reports, dashboards, interpret data, present insights
Excellent stakeholder-management and communication skills\: able to partner with procurement, HR, suppliers, IT, business units
Good project management skills\: able to lead or support system enhancements, upgrades, roll-outs
Understanding of supplier/vendor management, worker onboarding/ off-boarding, rate negotiation, regulatory/compliance issues
Ability to adapt to system updates and new features (e.g., skills-based hiring, AI-driven qualification matching).

Nice To Haves

Certification beyond standard (e.g., advanced admin or functional specialist in Fieldglass)
Experience in global deployments (multiple countries, currencies, labor regulations)
Familiarity with contingent workforce compliance (e.g., worker classification, labor law, data privacy)
Experience in change management, user-adoption programs, training delivery

Responsibilities

Configure and administer the Fieldglass system (including roles, permissions, workflows, job postings, requisitions, SOWs, worker onboarding, off-boarding)
Define and manage master data objects (workers, suppliers, job codes, rates, cost centers), qualification sets, and templates in Fieldglass
Support or lead integrations between Fieldglass and other systems (e.g., ERP/payroll, HRIS, supplier systems)
Design and implement qualification frameworks, job-posting templates and job-requisition workflows within Fieldglass.
Manage reporting, analytics, dashboards and status tracking of contingent workforce or external services spend via Fieldglass tools
Provide training and support to internal stakeholders and supplier partners on how to use Fieldglass effectively
Drive best-practice processes for contingent workforce / services procurement lifecycle (request → supplier selection → worker onboarding → time/invoice → off-boarding)
Act as subject-matter-expert for Fieldglass features, release updates, new modules, and optimize system adoption
Troubleshoot issues, coordinate with Fieldglass support or implementation partners as needed
Monitor compliance, data integrity (worker records, supplier records, rates, service-orders), and help enforce policies around contingent labor/ services spend

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities