American Express-posted 2 days ago
Full-time • Mid Level
Hybrid • Phoenix, AZ
5,001-10,000 employees

How will you make an impact in this role? You will support the configuration, administration, integration, and adoption of the Fieldglass solution to manage contingent workforce, services procurement, vendor management, and/or statement-of-work processes. You will work closely with operations, procurement, HR, IT and vendor/supplier partners to ensure that the system is optimized, maintained, and delivers value. Designs, develops, tests, and debugs software applications and systems Supports and monitors software across test, integration, and production environments Adheres to security and regulatory best practices to ensure software compliance Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

  • Configure and administer the Fieldglass system (including roles, permissions, workflows, job postings, requisitions, SOWs, worker onboarding, off-boarding)
  • Define and manage master data objects (workers, suppliers, job codes, rates, cost centers), qualification sets, and templates in Fieldglass
  • Support or lead integrations between Fieldglass and other systems (e.g., ERP/payroll, HRIS, supplier systems)
  • Design and implement qualification frameworks, job-posting templates and job-requisition workflows within Fieldglass.
  • Manage reporting, analytics, dashboards and status tracking of contingent workforce or external services spend via Fieldglass tools
  • Provide training and support to internal stakeholders and supplier partners on how to use Fieldglass effectively
  • Drive best-practice processes for contingent workforce / services procurement lifecycle (request → supplier selection → worker onboarding → time/invoice → off-boarding)
  • Act as subject-matter-expert for Fieldglass features, release updates, new modules, and optimize system adoption
  • Troubleshoot issues, coordinate with Fieldglass support or implementation partners as needed
  • Monitor compliance, data integrity (worker records, supplier records, rates, service-orders), and help enforce policies around contingent labor/ services spend
  • Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
  • Knowledge of distributed (multi-tiered) systems, algorithms, NoSQL and relational databases
  • Knowledge of the core tools used in the planning, analyzing, crafting, building, testing, configuring, and maintaining of assigned application(s)
  • Certification in SAP Fieldglass (or equivalent credential) demonstrating formal training and knowledge of the platform
  • Proven experience (typically 2+ years) working in an SAP Fieldglass environment (configuration/administering)
  • Strong understanding of contingent workforce management (CW, MSP, VMS) or services procurement (SOW, Statement of Work)
  • Ability to configure master data objects, job postings, qualification requirements, and to set up workflows within Fieldglass.
  • Familiarity with integrations (e.g., REST APIs, batch loads, ERP/HRIS systems) and data-flows between Fieldglass and other enterprise systems
  • Strong analytical skills\: ability to build reports, dashboards, interpret data, present insights
  • Excellent stakeholder-management and communication skills\: able to partner with procurement, HR, suppliers, IT, business units
  • Good project management skills\: able to lead or support system enhancements, upgrades, roll-outs
  • Understanding of supplier/vendor management, worker onboarding/ off-boarding, rate negotiation, regulatory/compliance issues
  • Ability to adapt to system updates and new features (e.g., skills-based hiring, AI-driven qualification matching).
  • Certification beyond standard (e.g., advanced admin or functional specialist in Fieldglass)
  • Experience in global deployments (multiple countries, currencies, labor regulations)
  • Familiarity with contingent workforce compliance (e.g., worker classification, labor law, data privacy)
  • Experience in change management, user-adoption programs, training delivery
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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