Software Development Engineer II, Ring & Blink Customer Service
About The Position
The Ring and Blink Customer Service Engineering Services team is transforming how we serve thousands of customers through innovative AI solutions. Our team is building the future of customer service, developing intelligent systems that provide timely, proactive support while improving efficiency. We're looking for an experienced Software Development Engineer to design and deliver key components of our AI initiatives. In this role, you'll design and implement critical features of our AI-powered customer service platform, make key architectural decisions, and help define technical approaches for automated support systems. You'll work across teams to develop scalable solutions that set new standards for AI-powered customer service.
Requirements
- 3+ years of non-internship professional software development experience
- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of software development engineer or related occupational experience
- 3+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
- Experience scripting languages and coding skills for one (1) or more of the following: Ruby, C/C++/C#, Node.JS, Java, Python, and PHP
- Experience with designing and building application using AWS services such as Lambda, AWS Elastic Beanstalk, Kubernetes
- Experience working with REST API based services, or experience demonstrating software engineering skills in a previous intership, work experience, coding competitions, or publications and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience with Typescript and the AWS CDK
Nice To Haves
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Responsibilities
- AI System Development: Design and implement voice AI features including transcription, intent detection, and conversational flows using Amazon Bedrock and LLMs
- Serverless Architecture: Build scalable, event-driven systems using AWS Lambda, API Gateway, DynamoDB, and S3
- Agent Assistance Tools: Develop real-time AI-powered suggestions, case summarization, and next-best-action recommendations for support agents
- Voice & Chat Integration: Integrate AI capabilities with Amazon Connect for voice interactions and build chatbot capabilities for customer self-service
- Prompt Engineering: Design, test, and optimize prompts for large language models to achieve high accuracy and reliability
- Quality & Reliability: Implement comprehensive testing, monitoring, and alerting for AI systems; participate in system on-call
- Cross-Team Collaboration: Work closely with CRM Services and Data Engineering teams to deliver integrated solutions
Benefits
- equity
- sign-on payments
- medical
- financial
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
