Software Delivery Ops Manager

Mimecast•Lexington, MA

19d•Hybrid

About The Position

As a Software Delivery Operations Manager, you’ll play a pivotal role in ensuring the consistent, on-time delivery of software projects. You’ll optimize team performance, resource allocation, and CI/CD processes, all while fostering a culture of data-driven decision-making and continuous improvement.

Requirements

Extensive experience in software delivery management or technical project management within technology-driven environments.
Proven ability to lead development teams to meet delivery commitments and scheduled milestones.
Expertise in resource allocation, capacity planning, and optimization.
Hands-on knowledge of CI/CD processes and tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
Strong background in agile environments; Scrum/SAFe certification is a plus.
Proficiency with Jira (admin-level experience), Microsoft Office, Google Sheets; Smartsheet experience a plus.
Exceptional analytical, problem-solving, communication, and leadership skills.
Adaptability and a passion for driving data-driven decisions in a dynamic environment.

Responsibilities

Delivery Management: Ensure teams meet sprint/release commitments, track delivery metrics, and proactively address risks and impediments.
Resource & Capacity Planning: Forecast and allocate resources, optimize team utilization, and maintain transparency on capacity and commitments.
Work Intake & Backlog Management: Control development queue, enforce WIP limits, prevent scope creep, and keep backlog healthy and prioritized.
CI/CD & Deployment Excellence: Continuously improve CI/CD pipelines, reduce deployment friction, and increase deployment frequency and reliability.
Blocker & Dependency Management: Identify and remove impediments, manage cross-team dependencies, and escalate systemic issues.
Agile Facilitation: Lead Scrum/SAFe ceremonies, coach teams on agile best practices, and drive continuous improvement.
Collaboration: Work closely with PMs, BAs, and tech leaders to align priorities and support project planning.
Data-Driven Reporting: Implement dashboards, analyze trends, and report on delivery health, resource utilization, and key risks.
Tool Optimization: Administer Jira and recommend tools to enhance productivity and transparency.

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