Software Coordinator

Atlantic Testing Laboratories•Rome, NY

5d•Onsite

About The Position

Atlantic Testing Laboratories (ATL) is a 55-year-old full-service engineering support firm operating from 11 offices throughout New York State. Our commitment to employee satisfaction and client service results in a culture of opportunity and inclusion. ATL is seeking a Software Coordinator to help manage, maintain, and optimize our software systems. The successful candidate will ensure smooth operation, security, and performance of applications while supporting ATL’s 11 divisions and collaborating with our IT team to implement updates, troubleshoot issues, and improve workflows.

Requirements

Associate or bachelor degree in information technology, Computer Science, or related discipline, or equivalent experience in a software administration or business systems role
Minimum of 2 years’ experience supporting, implementing, or coordinating software systems in a business environment
Proficient in Microsoft 365 applications (Word, Excel, Outlook, Teams, SharePoint) and adaptable to new software platforms and emerging technologies
Strong troubleshooting and analytical skills with a customer-service mindset
Excellent problem-solving, communication, and organizational skills

Responsibilities

Manage day-to-day administration of corporate software systems and cloud applications, ensuring access, security, and user functionality
Administer user accounts, permissions, and role-based access within enterprise applications such as Unanet, Agile Frameworks Metafield, and other business systems
Coordinate software updates, new feature rollouts, and testing processes in collaboration with developers, vendors, and internal stakeholders
Develop and maintain software training materials, FAQs, and user guides for internal applications. Conduct one-on-one and group training sessions for new users or system rollouts. Ensure compliance with licensing agreements and maintain accurate software inventory records
Collaborate with IT, and business teams to integrate new tools and improve processes
Maintain confidentiality of all data, access credentials, and corporate systems information
Document configurations, procedures, and troubleshooting steps