Social Worker Quality Assurance

Thyme Care • Nashville, TN

8h • Hybrid

About The Position

As a member of the Quality Assurance team, you will be primarily responsible for supporting and enabling our Social Workers through training and quality audits. Our Care Team social workers are on the frontlines serving individuals diagnosed with cancer as their advocates, navigators, and coordinators throughout the continuum of care.
This role reports to our Director of Quality, Training and Enablement but works closely with the Social Work Team and will play a fundamental role in developing and maintaining the standards of quality that Thyme Care strives to meet. Additionally, you will help improve Thyme Care’s service offerings by partnering closely with our clinical leadership and cross-functional teams to uphold and improve our standards.
This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned by management to meet business needs.

Requirements

• Master’s in Social Work (MSW) required; LCSW license required. LCSW-S preferred
• At least 3 years of direct experience in oncology or palliative care social work.
• Current or ability to provide documentation of previous Certifications: Certified Oncology Social Worker (OSW-C), Certified Advance Hospice and Palliative Care Social Worker (APHSW-C)
• Strong communication, interpersonal, and mentoring skills.
• Ability to work both independently and as a collaborative team member.
• Technologically fluent—proficient in healthcare systems, remote communication tools (Google Suite, Slack), and EHRs.
• Strong communication, coaching, mentoring, and interpersonal skills
• Ability to work independently and as part of a multidisciplinary team
• Proficiency in using healthcare information systems and educational technology
• A LMSW. You must have a Master's in Social Work (MSW) and an unrestricted Social Work license and willingness to obtain additional state licenses, as needed.
• Experience. You have at least 5 years of Clinical Social Work experience with 3 years of oncology social work and/or palliative care.
• An eye for quality. You are passionate about upholding and raising the bar in delivering high-quality care and challenging the team to adhere to and improve the standard of care, to be at their best, and never lose sight of the goal.
• Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
• Effective listener and communicator. You always start by listening, and you hear what may not be voiced because you listen so intently to others. You build rapport and great working relationships with colleagues and articulate feedback effectively and objectively.
• Comfort with ambiguity. Start-ups are fast-paced environments, and you understand that rapid changes to the business, strategy, organization, and priorities are par for the course… and part of the adventure.
• A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important.

Nice To Haves

• Experience with coaching, auditing, or training social work or interdisciplinary care teams preferred.

Responsibilities

• Conducting routine audits of our social work team’s interactions with members
• Coaching and developing our team of social workers to provide the highest quality care and assisting with conducting training, as needed.
• Evaluate new hire training effectiveness, and provide PIP support, through audits of telephonic social work interactions with members, in addition to supporting documentation, to ensure accuracy, compliance, and value-added interactions that drive positive health outcomes.
• Create individualized training plans, coaching sessions, and feedback for new hires and social work team members, based on identified training gaps and audit findings.
• Conduct check-in sessions with Team Leads/Managers/ Director to evaluate training effectiveness, gaps. and areas for improvement.
• Conduct/Support new hire ramp-up auditing and feedback sessions as required.
• Although primarily focused on quality assurance, this role will also support the Education & Enablement Team’s efforts in developing and delivering comprehensive training programs, advanced learning modules, and ongoing support to ensure social workers understand their role in the program and continuously grow in their skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level