Social Wellness Advocate

Moda Health•Portland, OR

15d•$21 - $23•Hybrid

About The Position

The Social Wellness Advocate (SWA) is a non-clinical position that supports members identified as having social needs by referring them to, or connecting them with, community resources. Individuals in this role strive to improve health outcomes, minimize disparities, and reduce stigma surrounding social determinants of health (SDOH). In addition to supporting members one-on-one, the SWA will collaborate with internal teams to identify health inequities, develop targeted interventions to address SDOH needs, and implement initiatives that reduce barriers to health. This is a FT hybrid position based in Portland, Oregon.

Requirements

Bachelor’s degree in Social Work, Public Health, Health Promotion, or a closely related field.
Strong interpersonal and relationship-building skills, both written and verbal.
Knowledge of medical terminology required; advanced knowledge preferred.
Proficiency in Microsoft Word, Excel, Outlook, Access, and Teams.
Strong organizational and time management skills.
Ability to problem-solve, retain information, and attend to details.
Ability to multi-task and work independently.
Ability to maintain confidentiality and project a professional image both telephonically and in person.
Must have a valid state driver’s license.
Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication.
Must be able to navigate multiple computer screens.
A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work.
Must be comfortable being on camera for virtual training and meetings.

Nice To Haves

One year of advocacy work or service coordination experience preferred.
Advanced knowledge preferred.
Fluency in a second language preferred but not required.

Responsibilities

Under direct supervision, perform inbound and outbound multi-modal communications with members to address social needs.
Support members’ social care plans through phone, email, and mail interventions.
Apply social-needs-informed care and cultural competency when communicating with members.
Provide health education to members as appropriate.
Connect members with appropriate programs and teams.
Communicate with third parties, such as care providers, family members, and community resource staff, to support members’ needs.
Refer members to community-based organizations and resources.
Build and maintain relationships with community programs.
Document member contact, status, and outcomes in customized database systems.
Collaborate with other SWAs to resolve complex or unique member situations.
Partner with internal teams to develop strategies addressing social determinants of health, health disparities, systemic barriers to health equity, and practice change in healthcare settings.
Meet or exceed assigned goals, standards, and objectives.
Perform other job-related duties as assigned.