Social Services Contract Manager

Goodwill Easterseals Miami Valley•Dayton, OH

11d

About The Position

Do you have a desire to work for an organization driven by empowerment and full inclusion? Goodwill Easterseals Miami Valley is one of the largest employers in the region; with the mission to empower those with disadvantages and disabilities to improve their quality of life. We employ over 600 associates just in our retail stores alone. GESMV also offers over 40 programs and services to the community ranging from job readiness programs to assistive technology services. We offer part-time and full-time positions, with a variety of schedules and hours available. We are always looking for driven, enthusiastic people to join our team. $750 Sign-On Bonus (restrictions may apply) Summary Provide oversight for the successful operation of the Department of Job and Family services Comprehensive Case Management and Employment Program (CCMEP) and Workforce Innovation and Opportunity Act (WIOA) contracts and other contracts as assigned. Serve as primary liaison and point of contact for contracting departments and funding sources in various counties throughout Ohio. Supervise personnel as assigned and assure provision of efficient and effective services that meet or exceed contractual obligations.

Requirements

Bachelor's Degree in Rehabilitation, Psychology, and Sociology, Education or related social services field or minimum 7 years of experience in similar position.
Previous experience in vocational service delivery or similar occupation and supervision.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to maintain a valid driver’s license and a driving record acceptable to Goodwill’s liability insurance provider.
Ability to pass a criminal background check.
Ability to pass random drug screenings.
Sensitive to the needs of others, able to relate well to the individual they serve and be willing to fulfill responsibilities in accordance with GESMV philosophy.
Possess excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers, referral source and employers.
Ability to deal with daily operational challenges in a fast-paced environment.
Possess excellent customer service, organizational, writing, and reading skills.
Self-motivated.
Use of discretion and independent judgment in oversight responsibilities and the delivery of services required.
Ability to follow through with projects and assignments in a timely and efficient manner.
Working knowledge of Microsoft Office products.
Ability to effectively present information to management and/or public groups.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to respond to common inquiries or complaints from employees, customer, funders or regulatory agencies.
Ability to read, analyze and interpret common financial reports and legal documents.
Excellent communication and written skills are essential.
The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
The occasional ability to climb, balance, stoop, kneel, crouch, or crawl.
The ability to regularly lift and/or move up to 10 pounds.
The ability to frequently lift and/or move up to 25 pounds.
The ability to occasionally lift and/or move up to 50 pounds.
The ability to observe details at any range and distinguish various colors.

Responsibilities

Establish priorities necessary to attain objectives as established in the annual GESMV Goals and three-year Strategic Plan.
Assist with establishing annual budget. Review financials regularly. Maintain revenue and expenses within established budget. Meet established Net from Operating goal annually.
Meet or exceed contractual obligations for service delivery.
Maintain and audit all records, including those of sub-contractors if applicable, to assure adherence with contract obligations.
Manage coordination of services with Department of Job and Family Services, school systems, employment networks, and non-profit partners in various counties across Ohio.
Oversee relationship with sub-contractors, if applicable, to assure delivery of effective and efficient services, evaluate (on-going) the ability of sub-contractors to meet stated obligations, maintain proper documentation and provide proper reporting.
Oversee placement coordination efforts for CCMEP participants to assure contractual obligations are met.
Assure development of unpaid and paid work experience sites needed to fulfill service obligations.
Monitor workload to achieve maximum effectiveness, skill utilization and employee motivation.
Assure staff adhere to all requirements related to specific funding sources. Maintain necessary records, submit weekly reports as required and providing input to referral sources regarding individual progress. Provide weekly and monthly reports to Quality Assurance. Ensures that paperwork is in compliance with GESMV guidelines and regulations. Monitor case records and report generation to ensure accurate and timely documentation.
Act as a primary liaison with County agencies regarding CCMEP and WIOA services; assure active communication regarding contracts. Maintain a positive relationship with personnel of County agencies to the extent that mutual problems can be resolved and services adapted to meet the individual needs of common clientele.
Develop professional relationships with key organizational and community stakeholders through individual presentations, meetings, and other avenues to maintain ongoing contact.
Assist Senior Leadership in identifying organizational and community meetings, task forces, or other ongoing meetings requiring GESMV representation. Attend meetings as assigned.
Discuss new, precedent, or unusual situations or assignments with staff and suggest methods or outline approaches for particularly difficult problems.
Provide advice, counsel and instruction on work and administrative matters to staff.
Inform staff regarding new and changing policies, regulations and directions pertinent to their job duties.
Evaluate staff performance and discuss performance and work improvement with Senior Leadership. Identify and develop correction plans and training needs; communicate them to the Director, assuming primary responsibility to meet those needs.
Administer the personnel and safety policies of the Agency so that each participant of the Program is treated consistently and fairly and that each has a maximum opportunity for personal, vocational and professional growth.
Ensure compliance with all Agency policies, procedures and safety standards throughout work area and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.
Other duties may be assigned.