Social Services Caseworker & Office Assistant

The Salvation Army•Middletown, CT

24d

About The Position

Provide basic receptionist and office duties. P rovide various basic and emergency assistance services to individuals in need, including food, rent, utility assistance, referrals, and holiday toys. W ork with Corps Officers to coordinate food pantry aspects and record, track, and report statistical data. Promote Sunday, weekday, and summer programs offered to the community. Assist Corps Officers with the Christmas toy and food basket programs.

Requirements

A high school diploma or equivalent is required; an associate degree in social work or a related field is preferred.
Minimum of two years of work or volunteer experience in social services or a related field is preferred.
Ability to communicate clearly both verbally and in writing.
Ability to follow written and verbal instructions.
Ability to organize responsibilities, multitask, and function independently.
Ability to work in a fast-paced, ever-changing environment.
Bilingual in English and Spanish is strongly preferred; spoken and written English proficiency is required.
Demonstrate ability to engage with diverse populations.
Demonstrate discretion, integrity, and confidentiality in dealing with all matters.
Detail-oriented with keen attention to accuracy and confidentiality.
Excellent time management skills.
High energy level, solid work ethic, and the ability to respond to changing conditions while maintaining a pleasant demeanor.
Knowledge of community resources is preferred
Strong customer service skills.
W orks well in a team atmosphere.
Working knowledge of Microsoft Office.
A valid driver’s license and a clean driving record are required.
Must complete KeepSAfe and other required training upon hire.
Will respect and promote the interests of The Salvation Army.
The individual is not required to embrace the tenets of faith, but they are required to promote and respect the mission of The Salvation Army.

Responsibilities

Adhere to the guidelines in The Salvation Army’s Employee Manuals and the dress code of business or business casual.
Answer phones appropriately and on time; filter out telemarketers, take messages, and manage incoming faxes.
Assist with all aspects of the holiday assistance programs, including Adopt-a-Family, Angel Tree, and Holiday meals, etc.
Assist with the daily operation of the Emergency Assistance Programs, including interviews, referrals, and client assistance.
Assist with the social service office tasks, including typing, filing, mailing preparation, ordering supplies, etc.
Attend and participate in community meetings.
Check emails daily and respond within one to two business days.
Complete all client documentation, including case notes, and secure all confidential paper records.
Coordinate aspects of the food pantry, including orders, receiving, stocking, inventory, and maintaining organization.
Create, update, and distribute Corps’ brochures and flyers.
Discuss special cases with the Corps Officers, attempting to resolve client situations.
Greet clients and provide them with the necessary forms to be assisted.
Interview, train, and supervise community service and other volunteers in collaboration with the supervisor.
Keep abreast and inform the Corps Officer of community needs and possible revenue sources.
Maintain a clean, orderly desk, office, and reception area.
Maintain a database of community resources to refer clients to other locations that may help address their needs.
Maintain a high level of confidentiality.
Make appointments for clients needing services as appropriate.
Provide all forms of direct service to clients, including intake, assessment, referrals, advocacy, and the provision of material assistance such as food, clothing vouchers, furniture vouchers, and personal hygiene items.
Provide clients with information and referrals to appropriate Salvation Army programs and other community resources.
Provide information to the public regarding The Salvation Army’s programs and services on Sunday and throughout the week.
Record and report all Corps and social ministry statistics in a timely manner.
Refer clients seeking spiritual guidance to the Corps Officers.
Serve as a positive and professional representative of The Salvation Army.

Benefits

Short-term disability coverage (no cost to employee)
403(b) tax-deferred annuity plan
Generous paid time off, including holidays, vacation, and sick leave
Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
Most importantly – a job with a great purpose, inspiring you to make a difference every day!

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