Social Services Assistant

Mallard Bay Nursing & Rehab•Cambridge, MD

About The Position

We are seeking a compassionate, organized, and dedicated Social Services Assistant to join our team. In this role, you will support residents and families by advocating for their needs, assisting with admissions and discharges, and ensuring residents are treated with dignity and respect. You’ll work closely with the Director of Social Work and the interdisciplinary care team to enhance the quality of life for each resident in our community. Expected Schedule This is a full-time position with one of the following schedules: Monday–Friday, 9:00 a.m. – 5:30 p.m. Four (4) 10-hour days, with Friday as a required workday

Requirements

High School Diploma or GED required
Strong written and verbal communication skills in English
Flexible, dependable, and compassionate, with a genuine interest in working with the geriatric population
Strong knowledge of the local area and community resources
Ability to adapt quickly, prioritize tasks, and stay calm under pressure
Experience working with mental health populations is required
Strong understanding of the Medicaid process and related documentation requirements
Demonstrated ability to think independently, use good judgment, and communicate in a mature and professional manner

Nice To Haves

Prior experience in long-term care preferred

Responsibilities

Support residents and families with care-related needs, ensuring dignity and respect at all times
Assist the Director of Social Work as an advocate for residents and families
Complete all documentation per facility policies and Maryland State regulations
Assist with admissions, discharge planning, and transitional care needs
Follow up on resident and family issues and concerns, including lost or missing items
Support residents with financial or administrative needs (e.g., Medicare/Medicaid, VA paperwork, mail, accounts)
Work effectively in a fast-paced environment, managing frequent interruptions while staying organized and professional