Social Services Assistant - StreetConnect

Heading Home•Albuquerque, NM

8h•Onsite

About The Position

The Social Services Assistant I coordinates social service activities, directly assisting and supporting Heading Home shelter residents with their day-to-day needs.

Requirements

excellent communication and interpersonal skills
think strategically
act quickly
ability to work well with others across a broad spectrum of situations
Minimum: High School Diploma or GED.
Practical experience working with people in customer service or a related field is required.
Ability to communicate effectively orally and in writing in English.
Must be able to maintain composure under difficult situations.
Strong attention to detail.
Strong organizational and multi-tasking ability.
Ability to meet deadlines and prioritize competing demands.
Data entry and file management experience.
Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
Maintain a clean and organized workspace.
Reliable and a team player.
Valid Driver’s License and reliable transportation.
Ability to navigate stairs, ladders, ramps, and uneven terrain.
Must become CPR/First Aid trained within 90 days of hire.

Nice To Haves

Prior experience working with individuals experiencing homelessness and mental illness is preferred.
A minimum of one (1) year of experience working with the unhoused population is preferred.
De-escalation, trauma-informed care, or similar training is highly desired.

Responsibilities

Safely operate shuttle vehicles to transport passengers to and from designated locations.
Assist passengers with boarding and exiting the shuttle.
Supports the shelter team in the coordination of shelter services.
Assists in and coordinates transportation if needed.
Assists in directing new residents to their assigned spaces.
Provides shelter residents with an orientation of the shelter facility.
Maintains good rapport with residents to facilitate a safe and comfortable environment.
Maintains accurate resident counts and files documentation.
Communicates directly with supervisor, security personnel, and other staff.
Performs once-a-day daily check-ins with residents.
Monitors all spaces and conducts daily room and bed checks.
Arrange room or dorm cleaning between clients and staff.
Arranges linen exchange between clients and staff.
Liaison for food delivery.
Enforces resident policies and procedures.
All other duties as assigned.
Always represent and promote Heading Home positively and professionally.
Maintain good attendance and punctuality.
Attend all staff and agency meetings as required.
Maintain professional boundaries with clients and staff.
Read, understand, and comply with the policies outlined in the Heading Home Employee Handbook.