Social Media Relationship Advisor

TEKsystems • Warren, MI

1d • $19 - $20 • Hybrid

About The Position

FULLY-REMOTE SOCIAL MEDIA CUSTOMER SERVICE JOB OPPORTUNITY - You have to be located and living in the Metro-Detroit area within 60 miles of Warren in order to be qualified for this position.
Description
• Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.

Requirements

• 2+ years experience in customer service related profession
• 1+ years of social platform experience in a job setting
• Completed Bachelors Degree (Ideally a degree in english, marketing, business, journalism, communications or similar concentration)
• You have to be located and living in the Metro-Detroit area within 60 miles of Warren in order to be qualified for this position.

Responsibilities

• Answer comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
• Create and manage cases for customers needing more complex assistance.
• Manage existing case load, complete follow-up tasks and achieve operational metrics.
• Adhere to standard work processes and contribute to efficiencies and improvements when possible.
• Proactively identify sales leads and educate in-market customers on product functionality and services.
• Effectively and accurately document customer interaction
• Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
• Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
• Provide exceptional customer-centric service to all internal and external customers.
• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
• Utilize correct tools to efficiently manage concurrent activities.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees