Social Media Advisor

TEKsystems•Warren, MI

1d•$19 - $20•Hybrid

About The Position

We are seeking dedicated, detail-oriented Social Media Advisors to support customers through official social media platforms. This role focuses entirely on customer engagement and support, not content creation or social media marketing campaigns. If you enjoy helping customers, problem-solving in written communication, and working in a fast-paced support environment—this role is for you. Important: This is a customer service position. Candidates seeking a creative or content creation role (posting ads, videos, or branded content) should not apply.

Requirements

Must be local to Warren, MI and willing to go onsite if required (Onsite work is unlikely but may be requested due to training needs, system issues, or leadership direction.)
Strong written communication skills (quality of written responses is critical)
Customer service–focused mindset
Excellent organization and time-management skills
Proven experience communicating with customers in written formats (email, chat, posts, messaging)
Ability to adapt, meet deadlines, and accept coaching
Comfortable working in a fast-paced, metric-driven environment
Computer navigation proficiency and strong reading comprehension
Typing speed 40+ WPM (typing test required)
1+ year of customer service experience (required)
Bachelor’s degree required
This role requires full schedule flexibility. Candidates who cannot meet these requirements should not apply.
Coverage: 7 days a week, between 7:00 AM – 10:00 PM
You will work 5 days / 40 hours per week
Must be willing to work at least one weekend day
Shifts are 8 hours and will fall anywhere between 8:00 AM – 12:00 AM
Shifts are consistent for a 13-week period
Shift bids occur quarterly; schedules do not change day to day

Nice To Haves

1+ year of experience using social media platforms (preferred)
Experience in retail or service industries is welcome
(Successful candidates often have degrees in English, Communications, Marketing, Business, Journalism, or similar fields)

Responsibilities

Respond to inbound customer comments and inquiries across social platforms including: Facebook Twitter/X Instagram Google Play App Store
Provide accurate, thoughtful, and professional written responses to customer questions and concerns
Create and manage customer cases requiring deeper investigation or follow-up
Manage an active caseload while meeting quality, productivity, and response-time metrics
Proactively identify potential sales leads and educate customers on products and services
Support customers with dealer inquiries, vehicle locates, and product-related questions
Document all customer interactions clearly and accurately
Utilize multiple tools to manage concurrent tasks efficiently
Follow standard processes and contribute to continuous improvement initiatives
Participate in required training and certifications
Deliver exceptional customer-centric service to internal and external customers
Collaborate effectively with teammates, team leads, and leadership