Social Media Manager

Astound Broadband • Chicago, IL

8d • $80,000 - $90,000

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of the Social Media Manager: The Social Media Manager is responsible for leading and executing comprehensive social media strategies to drive brand awareness, engagement, and growth across multiple platforms. This role involves overseeing the end-to-end process of marketing campaigns, content cycles, and editorial calendars. The Social Media Manager will leverage analytics, trends, and social media disciplines to ensure cohesive, impactful social media initiatives. Partner with Sr. Manager, to run national, regional and local campaigns; looking for synergies across digital channels and holistic marketing programs. Support Social Media strategy and overall business plans with ideation, continual learning, and excellence in execution This role leads and executes day-to-day Social Media operations, overseeing the production and review process of all organic/boosted Social Media content and associated assets to ensure consistent and cohesive on-brand content across channels. Manage the B2C Facebook, Instagram, LinkedIn, YouTube, X handles and editorial calendars for short and long-term planning and publishing. Analyze social media & campaign performance using data-driven insights, report on key performance indicators (KPIs), and identify opportunities for optimization and growth. Project Manage and direct the creation and editing of Social Media content, including: short-form copy, optimized imagery and Social-first video. Themes may include, but are not limited to: brand/PR, entertainment and streaming, products and services, DE&I and community. Develop and deploy engaging Social Media-optimized campaigns aligned to the overall Social Media strategy: UGC, contests/giveaway, community initiatives/events, DEI, relevant entertainment themes and more. Supports Sr. Manager with national/brand Influencer, UGC and brand ambassador programs. Project Manage and direct the creation and editing comprehensive Social Media content, including: short-form copy, optimized imagery and Social-first video. Themes may include, but are not limited to: brand/PR, entertainment and streaming, products and services, DE&I and community. Nurtures and grows the brand’s Social Media community by deploying modern trends tailored to each platform and audience. Actively follows industry trends and best practices to continuously progress Social Media Marketing and overall business objectives. Other Duties as assigned.

Requirements

• 3-5 years of experience in Digital Marketing for a national brand with explicit experience in Social Media management, Content Marketing, PR/Communications and video.
• 3-4 years of experience in hands-on Social Media content production (short-form writing, images, animations and/or video content) for a mid/large sized company.
• 2-3 years of proven Project Management experience.
• Prior experience using Social Media Management tools and Project Management software (e.g., Sprout Social, Sprinklr, Wrike, Asana etc.)
• Able to work independently within a fast-paced, innovative environment with a strong ability to manage multiple streams of work across campaigns/channels.
• Exceptional communications and interpersonal skills.
• Familiarity with Adobe CC or equivalent content/video editing tools.
• Familiarity with SEO and cross-channel digital marketing fundamentals and content/video editing tools.
• Proficient in the utilization of all the Microsoft Office Suite programs, including, but not limited to MS Word, PowerPoint, Outlook and Excel.
• Bachelor’s degree in Digital Marketing, Digital Communications, Integrated Marketing, Business, or related field.

Nice To Haves

• Experience in telecommunications/mobile/internet/technology industry is preferred.
• Master’s Degree in Business (MBA) or related field is preferred.
• PMI Certification is preferred.

Responsibilities

• Leading and executing comprehensive social media strategies to drive brand awareness, engagement, and growth across multiple platforms.
• Overseeing the end-to-end process of marketing campaigns, content cycles, and editorial calendars.
• Leveraging analytics, trends, and social media disciplines to ensure cohesive, impactful social media initiatives.
• Partnering with Sr. Manager, to run national, regional and local campaigns; looking for synergies across digital channels and holistic marketing programs.
• Supporting Social Media strategy and overall business plans with ideation, continual learning, and excellence in execution
• Leading and executing day-to-day Social Media operations, overseeing the production and review process of all organic/boosted Social Media content and associated assets to ensure consistent and cohesive on-brand content across channels.
• Managing the B2C Facebook, Instagram, LinkedIn, YouTube, X handles and editorial calendars for short and long-term planning and publishing.
• Analyzing social media & campaign performance using data-driven insights, report on key performance indicators (KPIs), and identify opportunities for optimization and growth.
• Project Managing and direct the creation and editing of Social Media content, including: short-form copy, optimized imagery and Social-first video.
• Developing and deploying engaging Social Media-optimized campaigns aligned to the overall Social Media strategy: UGC, contests/giveaway, community initiatives/events, DEI, relevant entertainment themes and more.
• Supporting Sr. Manager with national/brand Influencer, UGC and brand ambassador programs.
• Project Managing and direct the creation and editing comprehensive Social Media content, including: short-form copy, optimized imagery and Social-first video.
• Nurturing and growing the brand’s Social Media community by deploying modern trends tailored to each platform and audience.
• Actively following industry trends and best practices to continuously progress Social Media Marketing and overall business objectives.
• Other Duties as assigned.

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees