Social Media & Digital Marketing Manager

Grand Sierra Resort and Casino•Reno, NV

43d

About The Position

The Social Media & Marketing Manager is responsible for content coordination, development, production, implementation and curation, social media engagement, and online consumer relations for a large hotel, casino resort brand across multiple channels including Facebook, Instagram, Twitter, Pinterest, LinkedIn and more. This position has several exciting opportunities including regular attendance at nightclub and concert events, interaction with enthusiastic guests and participating in establishing the property as the leading destination resort in the region.

Requirements

Excellent communication and presentation skills
Excellent copywriting skills
Hands on experience in content and project management
Ability to deliver creative content (text, image and video)
Strong photography and videography skills- including:
Use of Digital SLR camera
Use of lighting and audio/sound recording equipment
Scene staging for photographs and videos
Directing and working with models
Strong photo/video editing and production skills - including use of industry-standard software, Adobe Photoshop, Illustrator, After Effects and Premier Pro
Ability to engage guests in positive manner in alignment with brand image
Experience using social media listening / scheduling / analytics tools (including the Microsoft Office Suite - e.g., Excel)
Must be able to work during high-volume and key event periods at the property in order to maximize engagement opportunities
Ability of complex reading, writing, math, and task completion skills is required.
Some off-hour work required (the overall hours worked will be balanced and fair - e.g., split and adjusted shifts)
Must be a minimum of 21 years of age.
3-5 years of relevant Social Media experience
Bachelor's Degree, preferably in Communications/English, Public Relations, Marketing, Journalism or equivalent experience
Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

Nice To Haves

Experience in hospitality, gaming, entertainment, food and beverage and/or retail is preferred
Bilingual in English and Spanish (preferred, but not required)

Responsibilities

Develop and implement strategic social media campaigns for a market-leading destination resort.
Design and implement social media strategy to align with business goals.
Foster continued growth of highly engaged social media communities using Facebook, Twitter, Instagram, Pinterest, LinkedIn, Snapchat, blogs, video, apps, paid media, and other tools/properties.
Support development of multicultural social media communication strategy.
Serve as social media community manager for multiple outlets - including, main property brand, wedding chapel, live poker room, arena, family fun center - this may include:
Content planning, creation, scheduling and curation for social media in collaboration with internal business verticals and external marketing agencies/partners
Consumer relations and conversation monitoring - posting new content, engaging with posted comments, and resolving consumer inquiries in a timely manner on platforms such as Yelp, TripAdvisor, Google Business
Social influencer & blogger relations
Oversight of social media campaigns and digital media activations
Real-time social media coverage and photography for on-property events (e.g. New Year's Eve, Hot August Nights, food & beverage, nightlife, concerts)
Content sharing / collaboration with marketing and other business partners.
Perform research on current benchmark trends and audience preferences.
Set specific objectives and report on ROI.
Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news).
Collaborating with other teams, like marketing, sales and guest service to ensure brand consistency.
Communicate with followers, respond to queries in a timely manner and monitor guest reviews.
Oversee social media accounts' design (e.g. Facebook timeline cover, profile pictures and blog layout).
Suggest and implement new features to develop brand awareness, like promotions and competitions.
Stay up to date with current technologies and trends in social media, design tools and applications.
Social media insights:
Provide analytics and campaign reports
Implement brand and technology standards
Provide leadership in research and development of emerging and latest trends
Any other duties as assigned within the scope of this position.