Social Media & Community Manager- STFC

Scopely

3d • Remote

About The Position

Scopely is seeking a Social Media & Community Manager to join our Star Trek Fleet Command team in the US on a remote basis!
At Scopely, we care deeply about what we do and want to inspire play every day – whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who develop, publish, and innovate in the mobile games industry, connecting millions of people around the world daily.
This role will lead our global social content strategy and player-facing communications. This role sits at the center of our player ecosystem — translating the game roadmap, arcs, features, and live ops beats into compelling, culturally fluent content that resonates across social platforms and within our Discord community.
We’re looking for a strategic leader who deeply understands gaming communities, lives and breathes social culture, and speaks Star Trek fluently. You will shape how STFC shows up in the world — driving engagement, strengthening player trust, and fueling long-term community growth.

Requirements

• 5+ years experience in social media, community management, or digital content strategy in gaming or entertainment
• Deep fluency in gaming communities and online player culture
• Strong knowledge of Star Trek (multiple series familiarity strongly preferred)
• Experience managing Discord or similar real-time community platforms
• Proven ability to develop and execute strategic content plans, not just reactive posting
• Excellent writing skills with the ability to shift tone between hype, informative, celebratory, and transparent
• Strong cross-functional collaborator who can work closely with product and marketing teams
• Comfortable operating in live service environments with evolving roadmaps
• Experience using analytics and social listening tools to drive decision-making
• Comfortable jumping into creative tools (Adobe Creative Suite or similar) to quickly bring ideas to life with polished, social-first execution

Nice To Haves

• You’re a Star Trek superfan who can effortlessly connect canon, characters, and cultural moments to gameplay in a way that excites players.
• You’ve built or grown a highly engaged gaming community (especially on Discord) and know how to turn conversation into momentum.
• You have sharp creative instincts — spotting trends early, crafting culturally fluent content, and elevating a brand’s social presence beyond the expected.

Responsibilities

• Own the global social media strategy across platforms (e.g., X, Instagram, Facebook, YouTube, TikTok, etc.)
• Build and execute content calendars aligned to arcs, feature launches, roadmap milestones, tentpole beats, and franchise moments
• Lead the creative direction for social content (copy, short-form video, reactive content, memes, community highlights)
• Identify platform-native opportunities to grow reach, engagement, and organic acquisition
• Establish a strong, consistent brand voice rooted in Star Trek authenticity and gaming culture
• Serve as a key voice in Discord, engaging directly with players and maintaining a healthy community environment
• Translate complex game updates into clear, compelling player communications
• Partner closely with Game Design, Live Ops, Marketing, and Player Experience to ensure consistent and proactive messaging
• Develop frameworks for patch notes, dev updates, roadmap messaging, and crisis communications
• Monitor sentiment and feedback, surfacing actionable insights to the game team
• Define KPIs for engagement, growth, reach, sentiment, and community health
• Use data to refine content strategy and optimize posting cadence and creative formats
• Leverage social listening tools to identify trends, risks, and opportunities
• Develop scalable systems for content production and community response workflows
• Ensure all communications honor the depth and legacy of the Star Trek franchise
• Activate cultural and franchise moments (anniversaries, show releases, canon tie-ins)
• Help bridge fandom and gameplay and making STFC the digital home for engaged Star Trek fans

Benefits

• employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed