Social Media Community Engagement Specialist

Rick Steves' Europe•Edmonds, WA

2d•$26 - $29•Hybrid

About The Position

At Rick Steves’ Europe, we are passionate about travel. Through our European tour program, guidebooks, our public television series, our weekly radio show, and our expanding web presence, we have inspired millions to explore and contribute to the world in which we live. We have the exciting opportunity for someone to join our team as a Community Engagement Specialist. The person in this new role will help foster meaningful connections among our travelers and with our brand, both online and across our social platforms. They’ll be the helpful, steady presence behind our Facebook group, Travel Forum, and other social media communities. They’ll help travelers connect, share advice, and support one another while keeping discussions welcoming, respectful, and aligned with our brand values. They’ll also help moderate comments across our social channels, support travelers with their questions, and contribute to social engagement activities that bring our community and our mission to life. This is a full-time, 40 hours/week (hybrid remote) position with full benefits.

Requirements

2–4 years of experience in community management, social media engagement, or related roles
Experience with online forum moderation and social media tools
Familiarity with Rick Steves’ Europe’s travel philosophy
European travel experience
Basic understanding of social analytics and community health metrics

Responsibilities

Moderate and guide conversation in our Facebook group, Travel Forum, and other online communities to ensure they remain positive, helpful spaces for travelers.
Set, communicate, and uphold community guidelines that reflect our values of respect, curiosity, and cultural understanding.
Approve members and posts, ensuring content supports productive, on-topic conversation.
Identifies notable sentiment across social media channels and contributes to general tracking
Monitor and engage with comments and messages across social media (Facebook, Instagram, TikTok, YouTube, etc.), answering traveler questions and fostering thoughtful discussion.
Collaborate with our social, content, and Customer Experience teams to share community insights, flag trending topics, and help shape engaging content that serves traveler needs.
Assist with the logistical aspects of publishing social content, such as preparing assets and optimizing posts.
Help organize and maintain digital assets to ensure efficient content production and easy retrieval of photos, videos, and related materials.
Represent our brand voice with respect for the travelers who make our community special.
May occasionally need to work some evening or weekend hours to support special events.
Other relevant duties as assigned.