Social Media Advisor

TEKsystems•Warren, MI

9d•$19 - $20•Hybrid

About The Position

FULLY-REMOTE SOCIAL MEDIA CUSTOMER SERVICE JOB OPPORTUNITY - You have to be located and living in the Metro-Detroit area within 60 miles of Warren in order to be qualified for this position. Description • Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms. Major Job Duties and Responsibilities • Answer comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store • Create and manage cases for customers needing more complex assistance. • Manage existing case load, complete follow-up tasks and achieve operational metrics. • Adhere to standard work processes and contribute to efficiencies and improvements when possible. • Proactively identify sales leads and educate in-market customers on product functionality and services. • Effectively and accurately document customer interaction • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries. • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required. • Provide exceptional customer-centric service to all internal and external customers. • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach. • Utilize correct tools to efficiently manage concurrent activities. Hours: Group is open 7 days a week from 8am-12am. You have to be flexible to any shift within that timefram. Shifts are consistent and stay the same for 3 months at a time. Example: You could work Tuesday-Saturday and from 10am-7pm for 3 months straight, and then your shift could change after that.

Requirements

2+ years experience in customer service related profession
1+ years of social platform experience in a job setting
Completed Bachelors Degree (Ideally a degree in English, Marketing, Business, Journalism, Communications or similar concentration)

Responsibilities

Answer comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
Create and manage cases for customers needing more complex assistance.
Manage existing case load, complete follow-up tasks and achieve operational metrics.
Adhere to standard work processes and contribute to efficiencies and improvements when possible.
Proactively identify sales leads and educate in-market customers on product functionality and services.
Effectively and accurately document customer interaction
Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
Provide exceptional customer-centric service to all internal and external customers.
Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
Utilize correct tools to efficiently manage concurrent activities.