Social Media Account Manager

Small Giants • Phoenix, AZ

11h

About The Position

Small Giants isn’t just a marketing and business development agency; we’re a thriving community committed to long-term success in Phoenix and Denver. We are a woman-owned, highly specialized strategic and creative agency specifically focused on commercial real estate, construction, and professional services. This is an award-winning, highly collaborative company specializing in commercial real estate and construction (CRE and AEC) clients of all sizes across the country. We believe in crafting specialized growth strategies, creative concepts, brand storytelling and strategic communications that drive our clients’ success. Our vibrant team culture thrives on collaboration, continuous learning, and shared achievement. From team outings and catered lunches to ongoing internal education opportunities, we are committed to helping our team deepen their expertise and grow their careers at Small Giants. You are a seasoned social media professional and a trusted advisor who builds immediate rapport with clients. You excel at taking the "A to Z" of social media off a client's plate, providing them with the peace of mind that their digital presence is in expert hands. You are a self-motivated storyteller who thrives in a fast-paced environment , brings fresh ideas to the table, and is ready to mentor others while maintaining a high standard of accountability and excellence in execution. Is this you? What the position entails

Requirements

• 5+ years of experience: Professional social media management, digital marketing, or a related strategic role.
• Exceptional writing and editing skills with a sharp eye for detail and the ability to adapt voice across various professional brands.
• Proven ability to manage the full lifecycle of social media (strategy to execution) for multiple clients and brands simultaneously.
• High-level familiarity with social media management, scheduling, and analytics platforms (e.g., Sprout Social, HubSpot, or similar).
• While prior knowledge of Commercial Real Estate (CRE) or Construction (AEC) is not required, a desire to learn these industries and translate technical topics into engaging content is essential
• Service-minded and professional: You take pride in being a trusted partner for clients, providing a polished and confident presence. You apply wise judgment in all communications and professional presentations, ensuring timely responses that uphold the agency’s brand promise.
• Reliable and accountable: You are a driver of process and follow-through. You take full ownership of project lifecycles, results, and mistakes, ensuring you consistently deliver on commitments with the highest ethical conduct.
• Humble, engaged team player: You value collaboration over ego and are an active participant rather than a spectator. You willingly and eagerly learn from others, from your own mistakes, and from the evolving digital landscape to better serve our clients.
• Proactive problem-solver: When challenges arise, you don’t halt progress; you proactively seek solutions. You approach all internal and external interactions with empathy and the assumption of positive intent, fostering strong relationships even when navigating obstacles.
• Performance-aware and goal-driven: You stay focused on measurable quarterly and annual goals for your clients and your own personal development. You use data and insights to ensure social media efforts are moving the needle for the businesses we support.
• Organized and growth-oriented. You have the ability to take multiple activities and organize them into clear, actionable workflows. You are ready to step into a leadership mindset, taking the initiative to mentor others and drive the agency’s long-term success.

Responsibilities

• Lead the development and execution of holistic social media strategies aligned with high-level client business goals and agency standards.
• Serve as a primary client-facing lead, providing strategic recommendations and gaining client trust through consistent, high-quality results.
• Direct and maintain comprehensive social media content calendars across a diverse portfolio of multiple clients.
• Masterfully write, edit, and repurpose client-provided content (such as project updates or industry news) into high-performing, engaging posts for LinkedIn, Instagram, and Facebook.
• Oversee the administration of social media platforms and advanced scheduling/analytics tools.
• Standardize organized documentation for content calendars, approvals, and performance reporting.
• Execute complex project plans and ensure social media execution aligns with broader marketing and communications initiatives.
• Collaborate with account leads, designers, and strategists to ensure seamless execution of all social deliverables.
• Drive accountability to timelines and commitments, ensuring the team meets high-performance benchmarks.
• Proactively identify and escalate risks or roadblocks, providing solutions to protect delivery and performance.
• Actively grow into a people leadership role, mentoring junior staff and supporting department-wide initiatives and internal growth.
• Track and analyze KPIs to monitor content health and overall social media performance.
• Provide regular, insightful reporting and analysis to account leads and executive leadership.
• Apply data-driven insights to continuously refine strategies and improve content efficiency.
• Complete duties as assigned by your manager.

Benefits

• From team outings and catered lunches to ongoing internal education opportunities, we are committed to helping our team deepen their expertise and grow their careers at Small Giants.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed