Social Care Navigator

Public Health Solutions•New York, NY

37d•Hybrid

About The Position

We seek an experienced Social Care Navigator to connect vulnerable Medicaid populations living in New York City to needed community-based social supports using an online referral technology platform to track and "close the loop" on referrals. The Social Care Navigator will be responsible for engaging Medicaid members to assess their health-related social needs, confirming eligibility for SCN services and facilitating navigation to needed social supports (prioritizing food, housing and transportation services); all while ensuring access to effective, culturally and linguistically tailored community resources. The Social Care Navigator works independently, but under the supervision of the Social Care Navigator Supervisor. The Navigator will also work closely with SCN clients, community-based partners, other members of the WholeYouNYC and Healthcare-Community Partnerships teams to navigate clients to care, share experiences / best practices and troubleshoot issues.

Requirements

1-2 years' experience working in a care navigation / coordination / intake capacity, specifically within the human services sector and/or equivalent.
High degree of self-organization and ability to work independently.
Demonstrated experience in identifying and solving problems in a constructive way.
Excellent communication and listening skills with the ability to put clients at ease and show empathy.
Ability to rapidly navigate workflows within a technology platform.
Ability to work remotely, over the phone, as needed.
Ability to communicate effectively in-person, via email and/or phone with providers, network clients and community-based partners, as needed.
Knowledge and experience working with vulnerable populations.
Enthusiasm for assisting New Yorkers of diverse backgrounds.
Eager to learn more about the NYC social services landscape including local resources and services available to those in need.

Nice To Haves

Bachelor's degree with coursework in community health preferred.

Responsibilities

Conduct outreach to Medicaid populations residing in the SCN's region (Brooklyn, Manhattan, Queens) and utilize a standardized screening tool to assess their health-related social needs.
Assess client eligibility for a range of services and refer to appropriate community-based social supports.
Leverage your social services experience and expertise to determine the most suitable resources and service providers for clients based on their needs, eligibility and preferences.
Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in both the SCN and existing local social services infrastructure.
Follow-up with clients to confirm health-related social needs have been addressed.
Receive training on the SCN data and IT platform and navigate the workflow efficiently to screen and refer Medicaid populations to SCN services.
Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures.
Inform SCN learnings based on client experiences and insight about Medicaid population needs.
Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness.
Participate in network partner engagement meetings, staff / team meetings, mentoring meetings, planning meetings and others, as requested.
Work closely with Navigator Supervisor to support the team in developing / revising screening and navigation workflows and implementing process improvements that enhance SCN effectiveness.
Identify and prepare participant success stories to demonstrate SCN impact and promote the network.
Provide support for team training and productivity reporting, as requested by the Navigator Supervisor.
Other duties as requested by the Navigator Supervisor.

Benefits

Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403(b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.

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