Social Care Navigator

Project Hospitality • New York, NY

6d • $24 - $32

About The Position

The Social Care Navigator is responsible for outreach and engagement of Medicaid members through in person and/or phone screenings to assess health-related social needs, with the goal to facilitate health and social care services to them. Will be responsible to complete all required training courses, as identified by agency and Social Care Network SCN) guidelines. This includes but is not limited to: various case-management specific training, Motivational Interviewing, Trauma Informed Care, database and referral management training

Requirements

• Must have a minimum of a HS Diploma/GED.
• Proficient with computer/internet databases.
• Bilingual (Spanish/English)
• Must have exceptional communication skills both orally and in writing with individuals and groups regarding complex and sensitive issues.

Responsibilities

• Manage a caseload of assigned clients.
• Conduct outreach, HRSN screenings, and navigation to obtain services.
• Maintain and update records of all efforts using appropriate technology platforms, including documenting member eligibility, outreach, contacts, outcomes, and significant statistical data.
• Communicate and collaborate closely with other team members, other Project Hospitality programs, partner-based navigators and community partners to obtain and provide information on available services and benefits to help manage member’s specific needs.
• Meet with supervisor as needed to report and review outreach efforts and navigation updates, outcomes, and performance.
• Ensure compliance with funders’ protocols.
• Fieldwork in various settings in Staten Island (community centers, clinics, medical offices, etc.); some weekend hours may be required for outreach events.
• All other projects assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees