Social Bay Concierge

Dave & Buster's•Wilmington, NC

12d•$7 - $13•Onsite

About The Position

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: At Dave & Buster’s, our Social Bay Concierge plays an important role in creating unforgettable experiences for our Guests while they are enjoying FUN, fast-paced games in our interactive Social Bays. As a Concierge, you will guide groups through deciding on what type of games to play based on the needs of the group, give tips and best ways to have the best time, and ensure they are set up for success to enjoy a little competition and FUN! NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance. Takes prompt corrective action where necessary or suggests alternative courses of action. Welcomes and engages all Guests by providing exceptional service that creates unforgettable experiences. You will be the face of the FUN! Creates an environment of high engagement and FUN for our Guests. Guides groups of Guests through collaborative activities and games. Is the knowledge master of the game types and provides tips and tricks to the Guests to have the best experience. Understands Guest’s needs to determine which game(s) is best for the group. Supports Guests with any service and basic technical questions. Alerts the Amusement Team when something beyond basic technical assistance is required. Partners with the Service Team to ensure our Guests receive prompt and attentive beverage and food service. Completes any required side work to support the set-up and break down of the Social Bays. Resetting and cleaning Bays to approved standards after use to prepare for next Guests. Adheres to company’s sanitation procedures. Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests. Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager. Assists other Team Members as needed or as business dictates. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness. Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience. Must be able to read and communicate in English. Dressed in proper dress code requirements, looking neat, clean and professional at all times. Must be at least 18 years of age.

Requirements

Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
Must be able to read and communicate in English.
Dressed in proper dress code requirements, looking neat, clean and professional at all times.
Must be at least 18 years of age.
Work days, nights and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend and stoop frequently.

Responsibilities

Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Takes prompt corrective action where necessary or suggests alternative courses of action.
Welcomes and engages all Guests by providing exceptional service that creates unforgettable experiences.
You will be the face of the FUN!
Creates an environment of high engagement and FUN for our Guests.
Guides groups of Guests through collaborative activities and games.
Is the knowledge master of the game types and provides tips and tricks to the Guests to have the best experience.
Understands Guest’s needs to determine which game(s) is best for the group.
Supports Guests with any service and basic technical questions.
Alerts the Amusement Team when something beyond basic technical assistance is required.
Partners with the Service Team to ensure our Guests receive prompt and attentive beverage and food service.
Completes any required side work to support the set-up and break down of the Social Bays.
Resetting and cleaning Bays to approved standards after use to prepare for next Guests.
Adheres to company’s sanitation procedures.
Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity and efficiency/effectiveness.
Must be skilled in effectively communicating with Guests in order to generate enthusiasm about the D&B experience.
Must be able to read and communicate in English.
Dressed in proper dress code requirements, looking neat, clean and professional at all times.
Must be at least 18 years of age.