Concierge - Mandalay Bay
About The Position
As a Concierge, you set the tone for an elevated guest journey. Through genuine connection, thoughtful service, and attention to detail, you'll take ownership of each guest's experience by curating personalized moments that leave a lasting impression well beyond their stay. Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc. Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges. As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests. Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests. Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community. As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures. May check in/out hotel guests.
Requirements
- High School Diploma or GED
- Must be 21 years of age or older
Nice To Haves
- 1+ years of prior relevant experience working in a similar resort setting is preferred, ideally within VIP Services, Front Desk, or Concierge
- Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA highly preferred
Responsibilities
- Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
- Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges.
- Effectively build relationships and professionally represent themselves with vendors and guests.
- Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests.
- Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community.
- Stay up to date and knowledgeable on other departments/entities policies and procedures.
- May check in/out hotel guests.
Benefits
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
