SoCal Independent Escrow Channel Leader

First American • Glendale, CA

15d • Hybrid

About The Position

The Southern California Independent Escrow Channel (IEC) Leader is responsible for driving revenue performance and operational excellence across multiple county operations within a defined geographic region. This role provides strategic oversight of escrow operations, ensuring compliance with First American policies, regulatory requirements, and industry standards while optimizing operational efficiency and service delivery across all locations. Although this position does not directly manage Sales, it partners closely with sales leadership to align operational capacity with growth initiatives, market expansion strategies, and performance objectives. The role plays a critical leadership function in strengthening core markets, enhancing process effectiveness, developing high-performing teams, and positioning the Division for sustained long-term success. This is a hybrid position within our Independent Escrow Channel (IEC), with the option to be based out of any of our Southern California IEC offices.

Requirements

• Extensive experience in escrow operations with a deep understanding of industry workflows and regulatory requirements.
• Demonstrated success leading multi-site or regional operations.
• Experience in operational strategy, process optimization, and performance management.
• Strong leadership skills with proven ability to coach, develop, and manage teams.
• Effective communicator with strong relationship-building and collaboration skills.
• Ability to interpret financial and operational data to support business decisions.

Responsibilities

• Operational Leadership Lead regional title and escrow operations across multiple offices, ensuring high-quality service delivery and process consistency.
• Maintain compliance with company standards, regulatory requirements, and operational best practices.
• Identify opportunities to optimize workflows, improve productivity, and enhance service quality.
• Strategic Direction Develop and execute operational strategies that support Division goals, scalability, and market development.
• Oversee and strengthen designated “core markets,” with defined strategic importance and future growth opportunity.
• Partner with Sales leadership to support market growth initiatives, customer experience expectations, and performance alignment.
• People Leadership Provide leadership, coaching, and development for Directors, Area Managers, Branch Managers, and multi-office operational teams.
• Manage workforce planning, staffing, performance evaluations, and succession planning.
• Foster a culture aligned with First American’s values, emphasizing accountability, collaboration, and continuous improvement.
• Business Performance & Oversight Monitor and analyze operational KPIs, financial performance, and service-level metrics to ensure achievement of business goals.
• Lead the adoption and implementation of new systems, processes, and technologies to support operational effectiveness.
• Function as the key operational decision-maker within the region, proactively addressing issues and identifying opportunities.

Benefits

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed