Claims Supervisor, PIP -Independent Agent Channel

Plymouth Rock Assurance • Woodbridge Township, NJ

1d • $90,000 - $122,000

About The Position

The Personal Injury Protection (PIP) Claim Supervisor oversees the operation of
5-7 Claim Representatives devoted to the handling of PIP Claims in multiple
States.  This position is responsible for planning the activities and monitoring
the results of the team’s efforts to achieve assigned goals and objectives for
production and quality.
You will interact with your staff through regular Team Meetings as well as
one-on-one developmental sessions. You will partner with management in review of
the department’s pending and provide training, file handling, and advice to
claims associates on an everyday basis. The ideal candidate for this position
will have management skills and functional knowledge of the NJ Automobile
Insurance Cost Reduction Act.
This position requires superior time management and organizational skills.  The
individual in this role should have superior interpersonal skills.  This
individual will oversee motivating their team in addition to ensuring healthy, positive morale through interaction with the group.  Insurance designations or
continuing education efforts to obtain the same are desirable but not required.
Medical terminology, and an understanding of anatomy are helpful but not
necessary.
The Plymouth Rock Company and its affiliated group of companies write and manage
over $2 billion in personal and commercial auto and homeowner’s insurance
throughout the Northeast and mid-Atlantic, where we have built an unparalleled
reputation for service. We continuously invest in technology, our employees
thrive in our empowering environment, and our customers are among the most loyal
in the industry. The Plymouth Rock group of companies employs more than 1,900
people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance
Corporation holds an A.M. Best rating of “A-/Excellent”.

Requirements

• Bachelor’s Degree (B.A.) from a four-year college or university is preferred; or equivalent combination of education and experience.
• 5+ years in NJ No-fault Insurance experience required with Three to five years management experience preferred.
• Must have excellent verbal and written communication skills in both individual and team settings.
• Possess the ability to create workflow processes, standard operating principles, and training materials.
• Working knowledge of Microsoft Products (SharePoint, Visio, Excel, PowerPoint)

Nice To Haves

• Knowledge of Pennsylvania No fault experience helpful but not required.
• Insurance designations or continuing education efforts to obtain the same are desirable but not required.
• Medical terminology, and an understanding of anatomy are helpful but not necessary.
• Tableau Utilization preferred but not required.
• Prior experience/knowledge in a service center environment beneficial but not required.

Responsibilities

• Provides technical guidance and direction of Personal Injury Protection / No Fault claims.
• Provides reports of Team results along with a corresponding analysis of trends.
• Continuously analyze results and make recommendations for improvement, with a focus on continuous improvement of day-to-day operations.
• Promote teamwork through effective leadership.
• Maintain a high level of confidentiality and professionalism.
• Monitors and communicates the quality of work conducted by team members through completion of Quality Reviews.
• Monitors authority levels and reserve accuracy.
• Has strong communication skills and provides leadership through example.
• Objectively assess and manage performance. Regular meetings with staff members to review results in comparison to objectives and development plans is a requirement
• Must have strong critical thinking skills, the ability to exercise independent judgment and the ability to problem solve effectively.
• Evaluates performance of team members and conducts performance evaluations, mid-year reviews and objective setting.
• Monitors attendance and oversight of Human Resource concerns of the team.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Free onsite gym and health center at our Woodbridge Location
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level