SOC Tech Support (Student)

American University • Washington, DC

29d • $18 - $19

About The Position

SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Spring 2026. Student Support Assistants will be cross-trained to work across various help desks and technology spaces within the School of Communication (SOC). This is a hands-on position ideal for students interested in gaining experience in customer support, media equipment, and classroom technology.

Nice To Haves

• Familiarity with classroom A/V systems, media production gear, or customer service.
• Communication and problem-solving skills.
• Willingness to learn and provide support across different environments.

Responsibilities

• Provide on-call assistance for faculty and staff regarding classroom technology issues.
• Answer our help desk phone and troubleshoot classroom tech-related questions or errors.
• Operate basic projection system and AV equipment during classes and in the theater.
• Provide assistance to faculty using the space, ensure the food/drink policies are met, and perform opening/closing procedures of the space.
• Staff the equipment checkout desk and assist with equipment check-ins/returns.
• Perform basic equipment inspections and help transfer gear (as able).
• Assist with setup and basic operation of studio equipment.
• Provide in-room support for ongoing classes and events.

Benefits

• Flexible scheduling is available based on student availability and course schedule.
• Opportunities for continued employment during the academic year.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees