SOC Operator

Securitas•San Jose, CA

16h

About The Position

AVERT Operator We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. ESSENTIAL FUNCTIONS: Alarm monitoring CCTV monitoring Camera surveillance Archival video review Answering phones Radio Dispatch; use multi-channel communications or cell phones Radio and call logging Incident Report information collection Incident Summary information collection and summary generation Collect and input data for alarms, dispatch operations ect. Incident Report information collection Security Equipment functionality trouble ticket information gathered and submitted to correct support group Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.) Other duties as required or requested by Security Leadership QUALIFICATIONS: Must possess a high school diploma or equivalent Must have a valid guard card Work experience must include of the following: Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs. Ability to prioritize workload based on severity or effect on customer Demonstrated high level of competency with security surveillance software and programs Demonstrated ability to operate radio, telephone equipment and/or console monitors Ability to adapt in a dynamic work environment while possibly working under pressure PREFERRED QUALIFICATIONS One year or more experience working in a medium to High Volume emergency services dispatch center as a emergency services dispatcher (preferred) One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention undercover agent with experience conducting video review, video down load, and live tracking of subjects (preferred) One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems (preferred)abased that REQUIREMENTS: Alarm monitoring CCTV monitoring Camera surveillance Archival video review Answering phones; operate IP based telephone system Radio Dispatch; use multi-channel communications Radio and call logging Incident Report information collection Security Equipment functionality trouble ticket information gathered and submitted to correct support group Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.. WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations. May undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to ay mandatory licensing requirements and site-specific requirements. Directing and discipline staff in a positive manner. May be required to work overtime without advance notice. Required ability to handle multiple tasks concurrently. Keyboarding, basic computer usage and operating controls. Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds, and additional lifting and/ or moving ability to adjust focus. May be required to use vehicle for the performance of duties. On occasion may be required to perform stressful and physical activity. Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/ or awareness of personal safety and safety of others. May be exposed to or required to handle sensitive and confidential information. Are you interested in being part of our Team? Apply quickly and efficiently online Interview from the convenience of your own home Weekly pay Competitive benefits Flexible schedules With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.” #AF-PSIL

Requirements

Must possess a high school diploma or equivalent
Must have a valid guard card
Demonstrated analytic and critical thinking skills and ability to prepare to conduct investigations using audio visual tools and other programs.
Ability to prioritize workload based on severity or effect on customer
Demonstrated high level of competency with security surveillance software and programs
Demonstrated ability to operate radio, telephone equipment and/or console monitors
Ability to adapt in a dynamic work environment while possibly working under pressure

Nice To Haves

One year or more experience working in a medium to High Volume emergency services dispatch center as a emergency services dispatcher (preferred)
One year or more experience working in Loss Prevention as a Asset Protection or Loss Prevention undercover agent with experience conducting video review, video down load, and live tracking of subjects (preferred)
One year or more experience leveraging Lenel Alarm Monitoring System, GENETC Security Monitoring system or similar security monitoring surveillance system to conduct security investigations and coordinate with stakeholders
One year or more experience creating request for service tickets to maintain security surveillance systems and access control systems (preferred)abased that

Responsibilities

Alarm monitoring
CCTV monitoring
Camera surveillance
Archival video review
Answering phones
Radio Dispatch; use multi-channel communications or cell phones
Radio and call logging
Incident Report information collection
Incident Summary information collection and summary generation
Collect and input data for alarms, dispatch operations ect.
Incident Report information collection
Security Equipment functionality trouble ticket information gathered and submitted to correct support group
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
Other duties as required or requested by Security Leadership
Alarm monitoring
CCTV monitoring
Camera surveillance
Archival video review
Answering phones; operate IP based telephone system
Radio Dispatch; use multi-channel communications
Radio and call logging
Incident Report information collection
Security Equipment functionality trouble ticket information gathered and submitted to correct support group
Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.