SOC Operator/Dispatcher

First Responder Protective Services CorpAddison, TX
41d$20 - $21

About The Position

First Responder Protective Services (FRPS) is hiring multiple SOC Operators / Dispatchers in the Plano area to monitor alerts and camera feeds across approximately 2300 sites in the United States. The ideal candidate must be flexible to work in a 24/7 shift operations environment (day, night, weekends, holidays).

Requirements

  • Level II Security license
  • Excellent multitasking and situational awareness.
  • Strong written and verbal communication skills.
  • Prior experience in dispatch, 911, or control room operations preferred.
  • Familiarity with security or logistics monitoring software.
  • Maintain professional composure under pressure.
  • Adhere strictly to confidentiality and information security policies.
  • Document all actions clearly and accurately.
  • Demonstrate teamwork, accountability, and responsiveness.
  • Be flexible for 24/7 shift operations (day, night, weekends, holidays).

Responsibilities

  • Monitor CCTV, GPS, alarms, and tracking systems in real-time.
  • Receive and document incoming calls and incident reports.
  • Dispatch appropriate personnel or emergency services.
  • Maintain incident logs and communication records.
  • Escalate critical events according to established protocols.

Benefits

  • Weekly paid
  • Full-Time Employee Benefits
  • Paid Time Off (PTO):
  • 1st Year: Accrue up to 7 days (56 hours)
  • 2nd Year: Accrue up to 10 days (80 hours)
  • 5th Year and beyond: Accrue up to 15 days (120 hours)
  • Health Insurance:
  • Company pays up to $300/month toward employee’s health insurance
  • Comprehensive medical, dental, and vision coverage (eligible after first month)
  • Retirement:
  • 401(k) plan with up to 4% company match
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service