Dispatcher Technical Rideshare Operator

TRUCKING PEOPLE•South San Francisco, CA

6d•$40

About The Position

Our partners are helping an on-demand, autonomous ride-share company hire a customer services Operator dispatcher to be responsible for testing and operation of the remote monitoring/control system for autonomous vehicles. As a Fleet Support Specialist, Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time. Review open vehicle issues and generate action plans, ensuring constant monitoring and updates on fleet health. Maintain accurate historical data and record-keeping for vehicle health and repairs. Assist in the creation and development of technical documentation and processes. Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance. Perform quality inspections of repair orders Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs. Interface with multiple teams across the company to align processes and operations for smooth workflow. Work across multiple internal systems and ticketing tools to create work orders, track maintenance activities, manage parts requests, and ensure end-to-end traceability from issue identification through resolution.

Requirements

familiarity with MS Office/Google Suites
2+ years of experience working in operations or a fast-paced environment
Bachelor's degree in STEM, Analytics, or related fields
Excellent computer skills and problem-solving ability
Excellent written and verbal communication
Positive attitude with a growth mindset

Responsibilities

Effectively monitor autonomous vehicle operations.
Respond to and manage critical mission needs.
Assist the fleet of vehicles by providing remote guidance in complex situations.
Assist with testing and data collection.
Work closely with SW, QA and UX to improve the Interface.
Willingness to work flexible shift hours.