SNAP Case Manager

Dynamic Workforce Solutions • Center, TX

1d • $18 • Onsite

About The Position

Provide employers with the right candidate. Administer federal programs for job seekers.

Requirements

• Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity, and critical thinking
• Associates degree or equivalent experience is required.
• Understand the recruitment, data entry, and customer requirements for all funding streams.
• Understand and follow program policy.
• Knowledge of employment recruiting practices.
• Ability to engage, understand, and respond to the needs of business accounts.
• Proficient with Microsoft Office.
• Excellent verbal and written communications skills are necessary.
• The ability to accurately document customer interactions through well-written case notes is necessary.
• Must be able to work in a fast-paced and diverse environment.
• Strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, individual training accounts, employed worker training, customized training, and on-the-job training.

Nice To Haves

• Previous experience in workforce development and/or case management experience is preferred.
• Experience with State Employment Database is preferred.
• Knowledge of business practices within a specific industry is preferred.

Responsibilities

• Appropriately connect job seekers to open positions, resulting in employment.
• Successfully manage up to 4 counties, sometimes more.
• Respond to heavy phone calls and walk-in customers daily.
• Meet deadlines and accurately enter data in different systems timely.
• Identify job seeker barriers and refer to appropriate resources (internal or external) to overcome barriers.
• Provide career advisement including the development of individual employment/placement plans, referrals to jobs, placement in training or education programs, job placement or advancement, and retention services.
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases.
• Accurately document customer interactions through well-written case notes.
• Ensure that case files meet or exceed programmatic requirements.
• Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct job seekers to placement or education.
• Ensure that case files meet or exceed programmatic requirements.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
• All other duties as assigned.

Benefits

• Health, Life, Dental and Disability Insurance
• PTO
• Paid Holidays
• 401K
• Flexible Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees