SMB Account Manager

SOLUTIONREACH, INC. • Lehi, UT

38d • Hybrid

About The Position

The SMB Account Manager is responsible for nurturing and growing relationships with SMB healthcare practices using our SaaS patient relationship management platform. This role focuses on driving product adoption, identifying upsell opportunities, and securing early renewals while minimizing churn. This role is physically located in Lehi, Utah working a hybrid schedule of three days in the Lehi office and two days from home.

Requirements

• 2–4+ years of Account Management, Customer Success, or related experience in SaaS.
• Experience working with SMB accounts and/or subscription-based revenue models.
• Strong relationship-building and communication skills, with the ability to influence stakeholders.
• Proven track record of meeting or exceeding upsell or renewal goals.
• Highly organized, self-driven, and comfortable managing a high-volume book of business.

Nice To Haves

• Experience in healthcare, patient engagement tools, or practice management software is a plus.

Responsibilities

• Own and manage a portfolio of SMB accounts as their primary point of contact.
• Build strong relationships and conduct regular business reviews to show value and drive engagement.
• Identify and close upsell and cross-sell opportunities; hit monthly/annual upsell bookings targets.
• Manage the renewal process, with an emphasis on early pre-renewals.
• Monitor account health, address risks proactively, and reduce customer churn.
• Collaborate with internal teams to resolve issues and improve customer outcomes.
• Keep accurate forecasts and maintain CRM hygiene.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees