Smart Home and IT Specialist

Silver Maple•New Haven, VT

5d•$60,000 - $80,000•Hybrid

About The Position

Silver Maple is seeking a Smart Home & IT Specialist to support both our clients’ growing interest in smart home technologies and our internal technology needs across campus. This is a dual-role position, with approximately 75% of time focused on client-facing smart home consultation, configuration, and support, and 25% supporting internal IT needs for Silver Maple employees and facilities. This role is ideal for someone who is passionate about technology, enjoys helping people, communicates clearly with non-technical users, and is eager to grow their expertise in smart home systems, networking, and IT support.

Requirements

Demonstrated interest or hands-on experience with smart home technologies and/or IT
Strong customer service mindset with the ability to explain technical concepts to non-technical
Comfort working with mobile apps, device configuration, and basic networking
Ability to work effectively with cross-functional projects
Highly organized, patient, dependable, and eager to learn new

Nice To Haves

Customer-focused and service-
Curious and passionate about
Calm, patient, and supportive when
Professional, trustworthy, and comfortable working in client
Excited to grow with a company and expand responsibilities over

Responsibilities

Serve as Silver Maple’s internal expert and recommendation lead for smart home technologies requested by clients.
Evaluate client needs, budget, platform preferences, and project scope to recommend best-fit smart home solutions.
Partner closely with Silver Maple project teams throughout the full project lifecycle to ensure smart home technologies are thoughtfully planned and successfully integrated.
Participate in early project planning and scoping discussions to identify smart home opportunities, infrastructure requirements, and potential constraints.
Coordinate with project managers, designers, and trades to ensure appropriate device selection, rough-in planning, and alignment with construction schedules.
Support a wide range of smart home technologies, including security systems, lighting, audio, and music distribution, appliances, thermostats, HVAC controls, and remote access systems.
Review plans and specifications as needed to confirm smart home requirements are accounted for prior to installation.
Stay current on emerging smart home products, platforms, and wireless standards (e.g., Wi-Fi, Bluetooth, Thread, Matter).
Configure and program installed devices, including system setup, optimization, and app configuration on client mobile devices.
Support system commissioning and client handoff, ensuring systems are functional and clients understand how to use their technology.
Collaborate with project teams to troubleshoot issues during installation and early
Act as first-line technology support for Silver Maple employees experiencing hardware or software issues.
Provide support across Apple, Microsoft, and Android devices, including desktops, laptops, tablets, and mobile phones.
Support Silver Maple’s transition to a Microsoft-based
Serve as the primary liaison with Silver Maple’s third-party IT support partner, escalating issues as needed and coordinating resolutions.
Assist with basic campus technology needs, including networking, peripherals, and shared
Act as first-line technology support for Silver Maple employees experiencing hardware or software issues.
Provide support across Apple, Microsoft, and Android devices, including desktops, laptops, tablets, and mobile phones.
Support Silver Maple’s transition to a Microsoft-based environment.
Serve as the primary liaison with Silver Maple’s third-party IT support partner, escalating issues as needed and coordinating resolutions.
Assist with basic campus technology needs, including networking, peripherals, and shared systems.