Smart Home Member Experience Specialist

AAA Mountain West Group • Tempe, AZ

6d

About The Position

The Smart Home Specialist I 10 Hour is responsible for ensuring our Members receive an outstanding member experience. This position will support Member Experience, Scheduling or Monitoring.

Requirements

• Strong written and verbal communication skills
• Must have the ability to listen effectively and respond empathetically
• Strong desire to help customers
• Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
• Ability to critically think, creatively problem solve and confidently act
• Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
• Must have strong attention to detail skills
• Ability to enter data into a database efficiently and accurately
• Ability to multitask while providing outstanding customer experience
• Must be able to work independently and as part of a team
• High school or GED, required
• Minimum 1 year of experience in frontline customer sales or service

Nice To Haves

• Bilingual preferred (Spanish a plus)

Responsibilities

• Respond in a timely manner to requests from Members.
• Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.
• Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences.
• Resolve Member escalations with professionalism
• Update member information when necessary.
• Take incoming calls from members on various issues from billing and account inquiries, basic technical equipment and software troubleshooting and product questions.

Benefits

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED