Small Commercial Insurance Call Center Sales Support Specialist
About The Position
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Sales Support Specialist is a key member of our Small Commercial Inside Sales Team and will have direct accountability for enabling Small Commercial insurance growth throughout the sales acquisition process. Our ideal candidate will be highly organized, a strong communicator who can quickly build rapport with customers and has a strong desire to win in the marketplace. This role is an entry point into our Sales and Underwriting organization with opportunities to develop skills needed for growth into a Sales or Underwriting career, if desired.
Requirements
- Natural selling skills with the ability to influence and persuade, along with competitive nature and strong desire to win required
- Call center experience preferred
- Comfort and confidence in balancing inbound sales calls from a queue, along with outbound and email communications to close sales
- Goal oriented and metric focused
- Outstanding organization, desk management, time management and computer skills
Nice To Haves
- Personal Insurance and/or Small Commercial Insurance experience a plus
- Bilingual (Spanish Speaking) a plus
Responsibilities
- Partners with the Inside Sales Team in the sales acquisition process.
- Builds leads, accepts inbound calls, assigns leads, and schedules call-backs to small business owners.
- No cold calling is performed.
- Puts the customer first by building strong relationships, being responsive to the customer (including through online chat), follows up on open quotes, closes the sale and communicates outcomes to the Inside Sales Team.
- Positions and sells The Hartford's value proposition including its long standing history, payroll deduct billing model and additional coverages.
- Supports a high performing sales culture.
- Acts with confidence, operates nimbly, prioritizes and manages daily work activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
