Commercial Call Center Representative

SECURITY LUEBKE ROOFING INC•Appleton, WI

About The Position

Security-Luebke Roofing, Inc. is a trusted leader in commercial and residential roofing solutions throughout Northeast Wisconsin. With decades of experience, we are committed to quality craftsmanship, exceptional customer service, and long-term client relationships. As we continue to grow, we are looking for a professional and motivated Commercial Call Center Representative to join our team. The Commercial Call Center Representative serves as the first point of contact for our commercial clients. This role is responsible for managing inbound and outbound calls, scheduling service appointments, supporting the sales and service teams, and ensuring a positive customer experience from initial inquiry through project completion.

Requirements

High school diploma or equivalent required
2+ years of call center, customer service, or administrative experience preferred
Strong communication and phone skills
Excellent organizational and multitasking abilities
Proficient in Microsoft/Google systems and CRM systems
Professional demeanor with strong problem-solving skills
Ability to work independently and as part of a team

Nice To Haves

Experience in construction, roofing, or commercial services is a plus

Responsibilities

Answer inbound calls from commercial clients regarding roofing services, inspections, and maintenance
Make outbound calls to follow up on proposals, schedule appointments, and maintain client relationships
Accurately enter and update customer information in company systems
Coordinate service calls and inspections with project managers and service technicians
Provide clear, professional communication regarding services, timelines, and next steps
Assist with preparing and sending proposals, service agreements, and documentation
Resolve customer concerns promptly and professionally
Maintain organized records and ensure data accuracy