Call Center Representative
About The Position
Your Home Improvement Company (YHIC) is the largest full-service remodeler in the Northern USA, specializing in windows and bathrooms. Based in St. Cloud, MN, we’ve earned an A+ BBB accreditation and built our reputation on “Total Customer Satisfaction” through top-quality products, warranties, and service. With over 50 years of combined experience and rapid growth, we’re looking for motivated people to join our team. If you’ve ever been told you’re a “people person” or that you should be in sales, this role could be the perfect fit! As an Appointment Specialist, you’ll use your communication skills to connect with customers and set up free in-home consultations for remodeling projects.
Requirements
- Strong verbal communication skills and a friendly, outgoing personality.
- Basic computer and data-entry skills.
- Ability to stay organized, multi-task, and manage time effectively.
- Dependable, punctual, and motivated to succeed.
Nice To Haves
- Prior customer service or sales experience is helpful, but not required.
Responsibilities
- Handle inbound and outbound calls to schedule appointments.
- Use a proven script to make conversations simple and successful.
- Share information about our products and services.
- Confirm details, input customer info, and keep records up to date.
- Ensure customers have a positive experience with every interaction.
- Support problem-solving and help customers feel confident in their decisions.
Benefits
- $17–$18/hour starting pay, plus bonus opportunities.
- Full benefits package after 90 days: medical, dental, vision, life, and disability.
- Paid training to set you up for success.
- Paid time off.
- Career growth opportunities—we promote from within.
- Supportive, team-oriented work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
