The Call Center Representative is responsible for providing exceptional customer service and operational support for patients contacting the clinic via phone or other digital communication platforms. This position ensures efficient appointment scheduling, accurate collection and entry of patient demographic and insurance information, and appropriate routing of clinical messages to providers and staff. The representative supports multiple outpatient medical clinics and serves as the front line of communication for patients seeking care. Under the direction of the Call Center Supervisor, the Call Center Representative works collaboratively with clinic teams to enhance patient access, streamline communication, and uphold a high standard of service.