Call Center Representative
About The Position
As a Call Center Representative in the Health Care industry, you will play a crucial role in providing exceptional customer service to our clients and patients. Your primary responsibility will be to handle incoming calls, addressing inquiries, and resolving issues related to health care services. You will be the first point of contact for patients, ensuring they receive accurate information and support in a timely manner. This position requires a compassionate approach, as you will often assist individuals who may be experiencing stress or uncertainty regarding their health. Ultimately, your efforts will contribute to enhancing patient satisfaction and fostering a positive experience within our organization.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service role, preferably in a call center environment.
- Strong verbal communication skills and a clear, friendly phone demeanor.
- Strong communication abilities
- Problem-solving skills
- Empathy and active listening
- Organizational skills
Nice To Haves
- Experience in the health care industry or familiarity with medical terminology.
- Bilingual abilities to assist a diverse patient population.
- familiarity with medical terminology
Responsibilities
- Answer incoming calls and respond to patient inquiries regarding services, appointments, and health care information.
- Document and track patient interactions in the system to ensure accurate records and follow-up.
- Assist patients in scheduling appointments and provide reminders for upcoming visits.
- Resolve issues and complaints by identifying the root cause and providing appropriate solutions.
- Collaborate with other departments to ensure seamless communication and service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
