Call Center Support Specialist

Mariner Finance, LLC.•Nottingham, MD

1d•$20 - $25•Onsite

About The Position

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Requirements

High school diploma or equivalent.
Strong organizational skills to include prioritizing and attention to detail.
Demonstration of exceptional interpersonal/customer service skills.
Strong computer knowledge.
Ability to work under conditions of heavy business volume and frequent distractions.

Nice To Haves

Experience in consumer finance or related field.
College degree or completion of college course work.

Responsibilities

Answer calls and assist employees in our branches in resolving issues encountered with lending and collections activities, including system access, error message resolution, how-to instructions, adjustments to customer accounts, technical issues, and other tasks assigned by department leaders.
Support all users on the origination and servicing systems.
Ensure compliance to both company policy and governing laws within the systems.
Become familiar with all reports and new releases of code.
Responsible for testing new code before it goes live.
Ensure the company utilizes all of the benefits our systems have to offer.
Provide project support/management for various systems and data projects as needed.
Provide report management and training for senior management from the servicing system.
Assist with any other ad hoc projects on an as-needed basis.
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.