Small Business Relationship Manager

SRP FEDERAL CREDIT UNION•North Augusta, SC

9d•$101,091 - $126,364

About The Position

The Small Business Relationship Manager supports SRP Federal Credit Union’s business membership by serving as the primary relationship manager for Member Business Loans up to $500,000 and business relationships with combined loans up to $1,000,000. This role partners closely with Commercial Loan Officers and SRP Branch Ambassadors to deliver a seamless, value focused experience for small business members.

Requirements

Bachelor’s degree in business administration, Finance, Business Management, or related field preferred.
Minimum of five years of business banking or business lending experience preferred.
Proven ability to build and maintain strong relationships with members and internal partners.
Strong communication skills, both verbal and written.
Excellent organizational, multitasking, and prioritization abilities.
High attention to detail and accuracy.
Knowledge of financial services, lending products, and business banking solutions.
Experience documenting and improving business processes.
Strong customer service orientation.
Ability to engage in professional, consultative conversations with senior business leaders.
Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
Familiarity with CRM systems and lending platforms such as nCino and Symitar preferred.
May be required to stand, use hands, and reach with arms.
May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.
Must be able to lift up to 25 lbs.
Requires ability to communicate effectively in person, on the phone, and via digital channels.
Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.

Responsibilities

Engage actively in community and business development activities to expand the potential member base.
Partner with internal teams to support organizational growth goals.
Build and manage a portfolio of small business members, identifying needs and delivering value added financial solutions.
Develop and maintain a strong external referral network (Centers of Influence) and maintain a visible presence in the market.
Serve as the primary point of contact for small business members, ensuring a high quality, consultative experience.
Understand the members’ needs, provide value added solutions, manage a portfolio of existing members and drive new Business Member relationships.
Collaborate with branch ambassadors to enhance knowledge and understanding of Member Business Services.
Promote and cross sell credit union products and services using a member benefit focused approach.
Work effectively within a team environment to deliver comprehensive member solutions while collaborating closely with internal partners
Builds and maintains a robust external referral base (COI Centers of Influence) while maintaining a visible market presence.
Solicit new loan opportunities and manage the full lending process from application through closing.
Prepare and compile business loan applications.
Underwrite loans up to $250,000.
Conduct credit analysis, assign borrower risk ratings, and perform ongoing loan reviews.
Maintain thorough knowledge of commercial lending policies, procedures, and regulatory requirements.
Support initiatives that increase awareness of SRP Federal Credit Union within the business community.
Align with marketing and consumer insights efforts to strengthen brand presence and member engagement.
Adhere fully to all credit union policies and procedures, including the Bank Secrecy Act, Patriot Act, and OFAC requirements.
Ensure all lending and member interaction activities meet regulatory and internal compliance standards.