Small Business Relationship Banker

BankNewport•Providence, RI

About The Position

The Small Business Relationship Banker (SBRB) is a sales-solution, service, and transaction provider for all consumer and business customers, with a heighten focus on building and deepening relationships with business customers. This is a cross-functional team member who transacts and advises, and is empowered to create an exceptional customer experience from initial greeting to fulfillment by working proactively to engage customers to understand what is important to them and help with their needs. The SBRB will lead the branch in business initiatives and production with the primary responsibility of consulting with customers and prospects in order to understand current business practices, identify goals and needs and make proper recommendations of solutions.

Requirements

2-3 year experience as a banker, or equivalent retail sales or banking experience required; customer service experience and needs-based banking sales preferred.
Must be proficient in and experience with working with small business customers, specifically to advise on their banking and lending needs.
Must be willing to do small business customer outreach, experience is preferred.
Must be proficient with technology and digital banking services; Microsoft Office, specifically word and excel and possess familiarity with technical devices including tablets and smartphones.
Must have excellent customer service, communications, problem solving and organizational skills.
Must be willing to participate/attend community events
Must be able to handle multiple tasks simultaneously.
Must be a team player.
Travel independently to the position’s primary work location, other bank properties and work-related activities or events at locations outside the Bank.
Effectively communicate and exchange accurate information and ideas so others will understand.
Independently 0perate a computer and other office machinery, such as a calculator, copy machine, printer and software programs related to the position needed to complete the primary functions.
Sit or stand at a workspace and use a computer or other equipment for prolonged periods of time.
Meet the work schedule requirements for physically working in the branch during normal business hours to effectively meet business needs.
Move office items weighing up to 35 pounds.

Responsibilities

Proactively develops new and existing small business customer relationships partnering closely with Branch Manager and Business Development officer assigned to branch.
Contributes to the growth of a profitable loan portfolio by originating and referring applications for small business customers.
Partners with the Business Development Officer, communicating and implementing the sales strategy in order to meet/exceed business growth expectations, cross sell opportunities, and referrals.
Conduct joint outside sales calls with various partners to support small business customer outreach.
Build, manage and grow business and personal relationships with small business customers by using our needs based sales process to uncover needs and making appropriate recommendations.
Support and participate in local community endeavors to help promote BN and network with local businesses.
Reviews business account openings in their branch to ensure adherence to all BN policy and procedures.
Actively participate in training curriculum and BN provided continued education to continuously build and deepen business acumen.
Provides a best-in-class customer experience by accurately processing transactions and new account openings in a timely and professional manner and conducts financial conversations with customers to identify banking needs. Uses discovery techniques to match needs with BankNewport solutions during transaction processing and account opening.
Meet individual and branch sales goals by maximizing each customer interaction and through proactive prospecting activities such as reviewing customer profiles, outbound calling, and community activities.
Opens consumer & small business accounts, originates and closes loans, performs maintenance changes to existing accounts, answers customer questions and resolves account related problems, and demonstrates expert Digital Banking knowledge and proficiency to advise customers.
Fully adopt and utilize the customer relationship management system and on-boarding process to provide exceptional internal & external customer experiences.
Demonstrates ownership of any customer problem or request by utilizing available resources and following up to ensure effective resolution and customer satisfaction.
Adhere to all bank policies and procedures, audit, regulatory and security guidelines.
The SBRB will participate in some operational tasks, however these responsibilities will be a lessened vs. a Senior Relationship banker role due to time focused on business development (i.e. vault ownership).
The SBRB will participate in the Retail Incentive Program based on the “SBRB incentive plan” components with an individual and team based eligible payout.