Slots Supervisor

Caesars Entertainment • Baltimore, MD

150d • $45,000 - $55,000

About The Position

Supervises the Casino Slots Department

Requirements

• Must be at least 21 years of age.
• High school diploma required.
• One (1) year casino experience required, preferably in slot operation.
• Must possess strong supervisory and leadership skills.
• Previous guest contact experience required.
• Must possess a thorough understanding of slot floor operations.
• Must have strong knowledge of the various internal written and verbal codes/abbreviations.
• Previous knowledge of casino rules, regulations and procedures pertinent to Slot operations is required.

Responsibilities

• Supervises slot employees to ensure the delivery of a great time, every time to all guests.
• Manages the day-to-day operation of Slot service on assigned shift.
• Monitors appearance of all service areas and follows-up to ensure cleanliness standards are met.
• Monitors staffing levels, bank/floor assignments daily and weekly schedules to include breaks.
• Responsible for training slot employees, providing each with the knowledge and appropriate direction to perform their duties.
• Monitors compliance with company, departmental and Federal, State regulatory agency rules and regulations.
• Provides training, feedback, and disciplinary action regarding rules and regulations.
• Possesses a thorough working knowledge of the various types of slot machines, their functions, malfunctions and layout schedules.
• Maintains security of all games, money, and employees.
• Strives to build rapport with Slot players and handles customer disputes, making every effort to achieve customer satisfaction.
• Makes recommendations to the Slot Shift Manager and/or the Director of Operations to improve the efficiency of the department and build business.

Benefits

• Paid Time Off
• 401(k)
• Medical
• Dental
• Vision
• Life & Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees