Slots Supervisor- Slots-Full Time (Harrah's Ak-Chin Casino)

Caesars EntertainmentMaricopa, AZ
2dOnsite

About The Position

The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees.

Requirements

  • High school diploma, G.E.D. is required.
  • Must possess strong supervisory and leadership skills.
  • Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required.
  • Knowledge of casino rules, regulations and procedures pertinent to Casino Operations of Slots and Keno required.
  • Must be flexible and able to work all shifts as needed.
  • Must project professionalism and possess excellent verbal and written communication skills.
  • Exhibits sound, decision-making qualities; motivates personnel and exhibits effective supervisory skills.
  • Must have knowledge of ten key and computer skills.
  • Ability to handle & secure keys within department guidelines.
  • Must possess strong money handling and documentation skills.
  • Must have knowledge of casino rules, procedures and regulations pertaining to Slot Operations.
  • Must be able to get along with co-workers and work as a team across departments and levels of management.
  • Have a basic knowledge of other games and services offered at the casino.
  • Must be able to read, write, speak and understand English.
  • Must present a well-groomed appearance.
  • Must be able to maneuver to all areas of the casino.
  • Must be able to lift up to 40 pounds.
  • Must be willing to assist in keeping the casino clean.
  • Must be willing to approach and converse with strangers.
  • Must be able to bend, reach, kneel, twist and grip items.
  • Must be able to walk and be on feet for long periods of time.
  • Must have sense of urgency and keep up with fast-paced business practices.
  • Must be able to work calmly and professionally in stressful situations.
  • Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.
  • Must be able to respond to visual and aural cues.

Nice To Haves

  • Minimum 1-2 years previous experience in either Slots or Keno preferred.

Responsibilities

  • Responsible for interviewing, training, and selecting employees for the department
  • Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.
  • Respond to and handle employee and guest concerns (grievances) in a timely and efficient manner.
  • Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
  • Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).
  • Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities.
  • Observes, verifies and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate.
  • Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction.
  • Completes daily personnel assignments and reassigns personnel on floor based on business volume.
  • Provide feedback from the slot floor to upper-management to provide superior customer service.
  • Knowledge of department policies and procedures including those pertaining to Federal and Regulatory laws and guidelines.
  • Routinely strives to build and maintain rapport with customers by handling disputes and making every effort to achieve customer satisfaction.
  • Exercises appropriate discretion in identifying situations that require management attention.
  • Ability to handle & secure keys within department guidelines.
  • Adheres to regulatory, departmental and company policies.
  • Responsible for casino operations on an assigned shift.
  • Acts as a role model to other employees and always presents oneself as a credit to Harrahs and encourages others to do the same.
  • Other duties as assigned.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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